September 8th, 2017
If you follow us on our Facebook Page then you know that we love to celebrate holidays, birthdays, anniversaries, weddings, babies, and the list goes on and on!
Dr. Aron recently celebrated his birthday and one day in the office last month we asked our patients to write down a birthday sentiment including their favorite thing or favorite memory of Dr. Aron. We had so many great responses and here are a few!
"Whenever I have an appointment he always comes in with a smile on his face and asks me how my day is going or about school. He's always so cheerful and lighthearted."
-Hannah Age: 14
"When I got my expanders and I didn't want them, he talked me through it and everything was ok."
-Maddy Age: 11
"He's a great guy and always takes my concerns seriously and is always caring!"
-Nicole Age: 27
"He is always so kind and friendly to everyone. He always says hi and asks about vacations. Dr. Aron never forgets a name. He is a great orthodontist and I'm glad I have him as one!"
-Morgan Age: 13
"Dr. Aron is always interested in my hobbies and other things going on in my life."
-Piper Age: 12
"My favorite memory/thing [about] Dr. Aron is how he is super encouraging and nice. Whenever I had questions he would answer them. Thank you for always telling me my smile was beautiful."
-Mary Age: 14
"My favorite thing about Dr. Aron is how personable he is. He never makes me feel like a patient, but always a friend. Happy Birthday!"
-Libby Age: 16
We would love to hear your favorite thing or favorite memory of Dr. Aron. Tell us in the comments below or on our Dr. Aron's Birthday Facebook Post!
July 20th, 2017
I love to brag on my team! Our team is unique and if you’ve been in our office it is something that you can tangibly feel. Our average tenure is nearly 16 years so the team at OSS is comprised of many long term experienced team members. We have a culture which values and embodies respect, synergy and efficiency.
A few years back we spent quite a bit of time defining our team culture, and putting into words what makes our team so effective. We worked with Bruce, a consultant and team coach, who ran us through a great team exercise. The exercise began by each team member individually choosing the 10 most important principles in our culture. After each team member had their own top 10, we then combined all of the lists to see which principles repeated with the most frequency. This list then became the team combined top 10 principles.
After choosing our principles the team was tasked with finding ways to make sure that our work life embodies those principles. Each team group: clinic, front desk, lab, financial, supply, and marketing came up with their own list of actions and behaviors that are expected to consistently uphold the team principles.
Here’s an example of how we apply our number one principle in the office...When dealing with problem resolution we start with recognition of the issue and then take personal ownership of any problems that we encounter, PRIOR to communicating concern to others. Once an area of concern is identified, we ask questions to clearly define it and understand it in detail. We each look at our own individual abilities first to see what can be done “by me” to resolve the problem. Lastly if others need to change their behavior in order for resolution to occur one basic rule applies: We “Speak the truth to one another in love.”
The reason the team works hard to implement the principles in daily work is because the principles were not laid down by me or forced upon the team…they were chosen BY the team.
July 3rd, 2017
Have you heard the news? We are having a Summer Patient Appreciation Party at Winona Lake Limitless Park in Winona Lake, Indiana from 5-7:00 PM. There will be food, a dunk tank, face painting and door prizes! The public beach, playground, and splash pad will be open until 6:00 PM.
We are really looking forward to this event and hope to see you there! Head to our Facebook Event page to stay up to date on all the details and to RSVP!
June 9th, 2017
This week was the American Association of Orthodontics "Orthodontic Staff Appreciation Week" and our office celebrated all week long!
On Monday we kicked off the week by having a great lunch from Cerulean Winona Lake.
Tuesday we had treats from Panera Bread...
...and a masseuse came to the office so we could each receive a 15 minute massage!
On Wednesday we were surprised with a bundle of cookies from Cookie Cottage.
I'm sure the surprises would have continued but Dr. Aron and a few members of our team left Wednesday afternoon for a continuing education seminar in California. Check out this gorgeous San Diego sunset!
With an average tenure of nearly 16 years our team has a unique bond and friendship. We lean on each other, help each other, and truly enjoy spending time together! It was fun to spend a little extra time celebrating this week!