July 20th, 2017
I love to brag on my team! Our team is unique and if you’ve been in our office it is something that you can tangibly feel. Our average tenure is nearly 16 years so the team at OSS is comprised of many long term experienced team members. We have a culture which values and embodies respect, synergy and efficiency.
A few years back we spent quite a bit of time defining our team culture, and putting into words what makes our team so effective. We worked with Bruce, a consultant and team coach, who ran us through a great team exercise. The exercise began by each team member individually choosing the 10 most important principles in our culture. After each team member had their own top 10, we then combined all of the lists to see which principles repeated with the most frequency. This list then became the team combined top 10 principles.
After choosing our principles the team was tasked with finding ways to make sure that our work life embodies those principles. Each team group: clinic, front desk, lab, financial, supply, and marketing came up with their own list of actions and behaviors that are expected to consistently uphold the team principles.
Here’s an example of how we apply our number one principle in the office...When dealing with problem resolution we start with recognition of the issue and then take personal ownership of any problems that we encounter, PRIOR to communicating concern to others. Once an area of concern is identified, we ask questions to clearly define it and understand it in detail. We each look at our own individual abilities first to see what can be done “by me” to resolve the problem. Lastly if others need to change their behavior in order for resolution to occur one basic rule applies: We “Speak the truth to one another in love.”
The reason the team works hard to implement the principles in daily work is because the principles were not laid down by me or forced upon the team…they were chosen BY the team.
July 3rd, 2017
Have you heard the news? We are having a Summer Patient Appreciation Party at Winona Lake Limitless Park in Winona Lake, Indiana from 5-7:00 PM. There will be food, a dunk tank, face painting and door prizes! The public beach, playground, and splash pad will be open until 6:00 PM.
We are really looking forward to this event and hope to see you there! Head to our Facebook Event page to stay up to date on all the details and to RSVP!
June 9th, 2017
This week was the American Association of Orthodontics "Orthodontic Staff Appreciation Week" and our office celebrated all week long!
On Monday we kicked off the week by having a great lunch from Cerulean Winona Lake.
Tuesday we had treats from Panera Bread...
...and a masseuse came to the office so we could each receive a 15 minute massage!
On Wednesday we were surprised with a bundle of cookies from Cookie Cottage.
I'm sure the surprises would have continued but Dr. Aron and a few members of our team left Wednesday afternoon for a continuing education seminar in California. Check out this gorgeous San Diego sunset!
With an average tenure of nearly 16 years our team has a unique bond and friendship. We lean on each other, help each other, and truly enjoy spending time together! It was fun to spend a little extra time celebrating this week!
May 25th, 2017
Today is Red Nose Day! This is the third year for Red Nose Day in the United States and the second year our office has participated.
We, as a team, are proud to be a part of this day because it is such a wonderful cause. The purpose behind Red Nose Day is to help raise awareness and to fight child poverty in the United States and other areas around the world.
If you would like to learn more about Red Nose Day or how you can get involved check out Comic Relief Inc, which is the non-profit organization that sponsors Red Nose Day.
We would love to see your Red Nose photos! Post your photo on our Red Nose Facebook thread by May 27, 2017 and earn 25 extra points on your Patient Rewards Card!