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Meet Our Front Desk Team

June 7th, 2021

June 2nd was the American Association of Orthodontics Staff Appreciation Day, but we want to take an entire month to celebrate our team! Today we are highlighting our Front Desk Team.

Our front desk team is the first voice that new patients get to hear on the phone and the first face that new patients get to meet. They must be great at multi-tasking, all day long.

The Front Desk Team is typically the first team to arrive and the last to leave at the end of the day. They make sure the doors are unlocked, all lights are on and just the opposite when leaving. Each morning they start out by checking the voicemail for any messages that were left afterhours. They are responsible for answering all incoming calls, checking email and text messages throughout the day. They also take over-the-phone and in-office payments.

The front desk makes sure new patient insurance information has been collected and given to the insurance department to verify benefits, send all letters and paperwork for upcoming consultations, call the general dentist to get recently taken x-rays and any other information the referring dentist believes would be beneficial to give to Dr. Aron for diagnosis and treatment planning. When our office refers out for procedures the front desk helps schedule those patients and coordinate their appointments.

The front desk checks-in patients, and they take temperatures of everyone who arrives in the office. The front desk also checks-out the patients when their appointments are over and schedules the next visit.

Now let's get to know the individual people that make up our Front Desk Team.


Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Anne Marie

Team member since 1988. Anne Marie primarily works at out Dupont Road location and loves having interaction with the patients and parents.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Becca

Team member since 2015. When Becca was hired she was simultaneously trained in the clinic and at the front desk, so you will see Becca working in both areas. Becca works front desk at both our Warsaw and Dupont Road locations.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Bev

Team member since 1997. Bev started her career with OSS as a clinic tech, but has since transitioned into a front desk role primarily at our Warsaw office. Her favorite thing about working at OSS is connecting with our patients and parents and having the opportunity to watch them transform with more confidence and an improved smile.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Kristine

Team member since 2019. Kristine worked at our office from 2013-2017 as a clinic tech. She took a couple years off to be a stay at home mom and then returned to our office in 2019 as part of the front desk on Fridays. Kristine also has the task of being our HIPAA aficionado; which happens to be her favorite part of her job! She says it has been interesting to see all of the policies and procedures that need to be in place for an office to be HIPAA compliant. She also loves working on Fridays with the Friday crew and helping catch up on projects, paperwork or recalls.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Lindsey

Team member since 2006. Lindsey started her career at OSS as a clinic tech, but has transitioned primarily to working at the front desk. She still keeps her clinic skills in tact by doing emergency appointments at our Dupont Road location. Her favorite task as a front desk team member is scheduling upcoming appointments.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Lisa

Team member since 1995. [FUN FACT: Lisa worked as a member of the front desk team from 1989-1991 and then returned in 1995.] Lisa works  as a member of the front desk team at both of our locations. Lisa also has the unofficial title of "social chairman", so it's easy to guess that her favorite part of her job is chatting and getting to know our patients and their families and having the pleasure of building genuine friendships with them

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

MaeKenzie

Team member since 2021. MaeKenzie just recently joined our team in May 2021. You will see her at both our Dupont Road and Warsaw locations. She said the favorite part of her job is greeting patients and the relationships she is building with our team.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Susan

Team member since 2018. Susan primarily works at our Dupont Road location. You will see Susan's face later on in the week; as she is also a member of our Treatment Coordinator Team.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Talisha

Team member since 1991. Talisha primarily works at our Dupont Road location, but if you've ever popped into the Warsaw office on a Wednesday then you likely have seen her there as well. Talisha said her favorite part about working at the front desk is seeing how excited the kiddos are to show her what color they picked when they first get their braces on. You'll see Talisha's photo at least 2 more times this month because she is one of our team members who wears many, many hats!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Tami

Team member since 1981, Yes, you read that correctly! Tami will be celebrating 40 YEARS with OSS this year! Tami works at both of our locations regularly so you've likely had the pleasure of meeting her. Tami does a little bit of everything in the office, so you're sure to see her face again in future posts this month!


One of the most important roles of our Front Desk Team is being warm and welcoming to each person who enters the building. They are sure to greet you with a smile and are happy to make you a cup of coffee or tea or grab you a bottle of water.

May 2021 Facebook Giveaway

May 17th, 2021

We have a giveaway happening now on our Facebook page to help you get ready for a day at the beach or pool! Head over to our Facebook page and guess the weight of this beach bag and contents to win the enter bundle.

Orthodontic Specialty Services | Dr. Aron Dellinger

Complete list of items included in this giveaway:

  • (1) Beach Bag
  • (1) Beach Towel
  • (1) Inflatable Intertube
  • (4) Water Bomb Balls
  • (2) Aerosol Sunscreen
  • (1) Dellinger Zipper Pouch
  • (1) Dellinger Water Bottle
  • (1) Package Goldfish Crackers
  • (1) 10 Pack of Capri Sun
  • (1) Package Twizzlers
  • (1) Chapstick
  • (1) Toothbrush
  • (1) Mini Crest Toothpaste
  • (1) Container of Floss
  • (1) Pen
  • (2) Pencils

This contest runs from May 17,2021 - May 21, 2021. Remember you need to go to our Facebook page to enter this fun summer giveaway! Good Luck!

20 Questions with Bev!

May 8th, 2021

We had 3 birthdays in the office this week, so it's time for another round of 20 Questions. This time it's Bev's turn!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team


1. Favorite Childhood Memory?

Camping in a pop-up camper with my family all over the eastern United States. A couple of my favorite places were the Smoky Mountains and Lake Cumberland.

2. What is your dream vacation?

Sleeping in an overwater bungalow in Fiji or Bora Bora.

3. If you could only eat one meal for the rest of your life, what would it be?

Ohhhh...that is a hard decision...either tacos or pepperoni pizza!

4. Favorite restaurant?

Noa Noa in Warsaw: The grilled Mahi Mahi with pineapple rice is my favorite and their Key lime Pie is to die for!

5. Favorite movie?

Pretty Woman. What's better than a classic rom-com?

6. Favorite book?

Anything by Nicholas Sparks.

7. Biggest pet peeve?

People who constantly complain. UGH!

8. As a child, what did you think you wanted to be when you grew up?

I think either a nurse or a teacher.

9. Beach or mountains?

Beach for sure! I must visit a beach every year! Myrtle Beach is our favorite. It has a nice wide beach, lots of shells and it's easy to walk or bike. I have been going there every year since I was 16 years old! That is A LOT of years!

10. Which celebrity would you love to have over for dinner and why?

Matthew McConaughey. He is easy on the eyes and I love to hear him talk.

11. If you could donate $1,000,000 to the charity of your choice what would it be?

Definitely cancer research. I have known too many people that have been affected by this disease.

12. What is your proudest accomplishment?

I would have to say my children! I think they are pretty great. My son lives in the Warsaw area and my daughter lives in Virginia Beach. (You can probably guess with my love of beaches, I love going to visit her!)

13. What song would you say sums you up?

It is Well with My Soul.

14. What hobby makes you the happiest?

I love to grow flowers. All kinds; all colors. They just make me so happy.

15. If you had 3 wishes, what would you wish for?

1.) My idea of perfect weather - 80 degrees and sunny during the day. Followed by a light rain at night to keep everything green and growing. 2.) Good health for my family and friends. 3.) Peace on Earth would be wonderful!! .

16. Dogs or cats?

Dogs; we have 2.

17. What's your most hated chore?

I hate, hate, hate to unload the dishwasher.

18. Do you have any phobias?

Worms, yuck! They creep me out! One of our clinic techs will save the worms she walks past on the sidewalk when it rains. You will not find me out there helping her! HA!

19. If you could have a super power, what would it be?

I would love to be able to fly. Just think how quick and convenient that would be when traveling; no airport security or airline delays!

20. What is your favorite snack/treat?

I love DeBrand's Dark Chocolate Truffles; they are my “guilty pleasure”. I have been known to hide them at my house so I don’t have to share!


Happy, HAPPY BIRTHDAY, Bev! We hope you have a wonderful day!

20 Questions with Whendy

May 6th, 2021

Whendy celebrated her birthday this week, so it's her turn in the hot seat!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team


1. What is your favorite childhood memory?

Riding dirt bikes with my brothers on the trails in the woods behind our house. I was such a tomboy growing up. I wanted to do everything they did and nothing was going to hold me back.

2. What is your dream vacation?

Traveling to Australia. My husband’s brother and wife moved over there a few years ago and the pictures they send us are just amazing. It’s definitely on my bucket list.

3. if you could only eat one meal for the rest of your life, what would it be?

Any kind of seafood.

4. What is your favorite restaurant?

Red Lobster. I told you I love seafood! HA!

5. What is your favorite movie?

Office Space. It makes me laugh out loud every time I watch it.

6. What is your favorite book?

I haven’t read a good book in a long time, but when I do read I like a good love story.

7. What is your biggest pet peeve?

People not putting things back where they got them.

8. As a child, what did you think you wanted to be when you grew up?

A veterinarian. I've always had a strong love for animals.

9. Beach or Mountains?

Beach for sure.

10. Which celebrity would you love to have over for dinner and why?

Keanu Reeves, because he’s such a good guy.  He's always giving back and not needing recognition for doing so.

11.  If you could donate $1,000,000 to the charity of your choice what would it be?

St. Jude’s and Hope For Animals.

12. What is your proudest accomplishment?

Being the first in my family to go to college.

13. What song would you say sums you up?  

Landslide by Fleetwood Mac.

14. What hobby makes you the happiest?

Gardening, cooking, and taking care of my house plants.

15. If you had 3 wishes, what would you wish for? 

Health, wealth and happiness.

16. Dogs or cats? 

I am a dog mom. I have three dogs right now (Gretel, Gemma and Lucy), and I would adopt more if I could afford it. The unconditional love they give me on a daily basis is priceless.

17. What's your most hated chore?

Dusting. Where does it all come from and how does it come back so quickly?!

18. Do you have any phobias? 

Heights and small places both get my heart racing!

19. If you could have a super power, what would it be?

To fly like a bird. (editorial comment:  Wait a minute, didn’t you say you’re afraid of heights???)

20. What is your favorite snack/treat?

Popcorn.


We wish you the happiest of birthdays, Whendy!

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