Inspiring Genuine Smiles

40 YEARS!

August 9th, 2021

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Our teammate, Tami, recently celebrated 40 YEARS with OSS! Yes, you read that correctly...40 YEARS! Tami wears many, many hats in our office and works in multiple areas, including: the Treatment Coordinator Team as our Treatment Coordinator Assistant, our Clinic, Front Desk and Financial Teams.

Tami started with OSS as a “temporary position” until she could get a real job. Her original training was in the check clinic. There would be 2 clinic techs who checked 4 patients at a time!  She has worked in 9 different buildings in 4 northeast Indiana towns over her 40 years.

We recently had a big celebration at the office to celebrate this major milestone!

Her family, including her mom, daughter-in-law and grandchildren joined us for lunch.


I thought it would be fun to ask our teammates to share things they love/appreciate about her and here is what they had to say:

• Tami has a work ethic that is based in the best possible attitude about the team and the roles she plays. She believes that “getting the job done properly and efficiently” is the key to everything that happens in the office. Tami despises wastefulness, whether it be time, materials or talent. She knows that when the job is being done properly and efficiently then the team wins. Tami also knows that because we spend so much of our time working, we should work hard to have fun on the job!

• Tami is a joy to be around and I love working with her! P.S. Her secret homemade popcorn is AMAZING!!!

• I just love working with Tami! She is a hard worker, fun to be around, and she holds me accountable all the time!!! She is my work mom! LOL!

• Tami is always so polite and willing to lend a helping hand or a listening ear!

• Tami is full of wisdom. I can recall many conversations when she told me how things were going to go down when I got to specific times/milestones in my life. We now jokingly laugh when she says, "I told you that was going to happen!". When I go to her and give her a scenario, she offers great wisdom and I almost always do what she suggests. It is so comforting to see how she’s taught in ways that she never knew she was teaching. She is a very sincere person as well. She truly cares about her teammates and goes out of her way to let others know they are loved.

• Tami knows how to do her job and knows how to do it well. I knew that from the moment I walked in the door and started as a clinic tech. From the very beginning of my career with OSS, she was someone that I felt comfortable approaching with questions about the job. She answered my questions with such understanding, empathy and never once did I feel silly asking her those questions.


As you can see, Tami is a mentor, a friend to her teammates and someone that has helped shape OSS into the place it is today. We hope you know how loved and appreciated you are, Tami! Thank you for your dedication to OSS and for the love you show your patients and teammates each day!

20 Questions with Kristy

July 28th, 2021

Kristy is one of our lab techs and she recently celebrated her birthday! Today, she's in the hot seat answering 20 Questions!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team


1. What is your favorite childhood memory?

We would go to Turkey Run every year for a family reunion. We would play with cousins, play games, walk the trails and run around the hotel!

2. What is your dream vacation?

Hawaii.

3. If you could only eat one meal for the rest of your life, what would it be?

Mexican food.

4. Favorite restaurant?

My husband and I like to support family owned restaurants, but if I had to name one...it would be Salsa Grille. It’s close to home and I love Mexican food!

5. Favorite movie?

I can’t name a favorite but I do love true stories, comedies, action and romance. Some of my favorite actors/actresses are Reese Witherspoon, Kristen Bell, Matthew McConaughey and Mark Walberg.

6. Favorite book?

I like true stories and self help books.

7. Biggest pet peeve?

Rudeness.

8. As a child, what did you think you wanted to be when you grew up?

I’m guessing a teacher. As a child, I remember pretending that I was the teacher and my dolls were my students. Haha! [Editor's note: I love that Kristy was able to find this gem of a photo!]

9. Beach or mountains?

Beach! My husband and I even got married on the beach!

10. Which celebrity would you love to have over for dinner and why?

I’m not sure!

11. If you could donate $1,000,000 to the charity of your choice what would it be?

It would be a charity for kids to help with health and educational needs.

12. What is your proudest accomplishment?

My kids- Trey (age 8) and Elin (age 4).

13. What song would you say sums you up?

I can’t think of one.

14. What hobby makes you the happiest?

I like taking my dog for walks. Is that a hobby??

15. If you had 3 wishes, what would you wish for?

Health, Wealth and Happiness.

16. Dogs or cats?

I like both. We currently have a 2 year old Golden Doodle named Trooper.

17. What's your most hated chore?

Cleaning bathrooms.

18. Do you have any phobias?

Public speaking.

19. If you could have a super power, what would it be?

Reading minds!

20. What is your favorite snack/treat?

Crackers or chips with dip.


We loved reading your answers, Kristy! We hope you had a VERY HAPPY BIRTHDAY!

 

20 Questions with Talisha

July 23rd, 2021

It's Talisha's birthday, and today she is answering 20 questions!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team


1. What is your favorite childhood memory?

Being in 4-H! 4-H week was always the best week of the summer. I worked with beef, swine, sheep, foods and sewing.

2. What is your dream vacation?

An all-inclusive trip to Turks and Caico.

3. If you could only eat one meal for the rest of your life, what would it be?

Chick-fil-A grilled chicken nuggets and Chick-fil-A Sauce.

4. Favorite restaurant?

Shorty’s Steakhouse in Garrett, IN.

5. Favorite movie?

The Sound of Music.

6. Favorite book?

Where the Crawdads Sing by Delia Owens.

7. Biggest pet peeve?

When people don’t get into the turn lane when making a turn.

8. As a child, what did you think you wanted to be when you grew up?

Wife of a farmer.

9. Beach or mountains?

The BEACH...hands down!!

10. Which celebrity would you love to have over for dinner and why?

Joni Erickson Tada. I'm not sure if she’s considered a celebrity, but she is such an encouragement in the midst of a life-changing spinal cord injury.

11. If you could donate $1,000,000 to the charity of your choice what would it be?

I would donate it to our church; Headwaters Church in Fort Wayne.

12. What is your proudest accomplishment?

Raising two kids to be independent and living on their own. To quote my favorite theologian Dr. Gene Dellinger, “your job as a parent is to raise your kids to be independent and to be able to support themselves. You don’t want them living in your basement until they're 30 years old.".

13. What song would you say sums you up?

House Party by Sam Hunt. If you haven't heard the song, it's basically about being a homebody and not wanting to go out. If I had to choose between going out or staying home, I will always choose to stay home! HA!   

14. What hobby makes you the happiest?

Walking. [Editor's note: Talisha is a CRAZY fast speed walker! Her walking pace is most people's jogging pace.]

15. If you had 3 wishes, what would you wish for?

1.) The outside temperature would be 80 degrees all year. 2.) I could eat whatever I want and not gain an ounce. 3.) I could bring my dog to work every day.

16. Dogs or cats?

Dogs. I have a sweet Shih Tzu, Zoey. She's 6 years old and I just LOVE her!

17. What's your most hated chore?

Putting away clean laundry.

18. Do you have any phobias?

I don’t have any.

19. If you could have a super power, what would it be?

To be invisible.

20. What is your favorite snack/treat?

Mint chocolate chip ice cream.


Thank you so much, T, for taking the time to answer these questions! We hope you have a VERY HAPPY BIRTHDAY!

20 Questions with Kristine

July 20th, 2021

Kristine recently celebrated her birthday, and we're celebrating today by having her answer 20 Questions!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team


1. What is your favorite childhood memory?

Going to Myrtle Beach every summer and camping in our camper. We would go to the beach during the morning and spend the afternoon at the pool!

2. What is your dream vacation?

I want to visit Ireland to see all the beautiful landscapes and have some beers with my breakfast in an Irish pub! Haha

3. If you could only eat one meal for the rest of your life, what would it be?

Tacos, chips and salsa with a Cherry Pepsi. YUM!

4. Favorite restaurant?

Oh, there are waaaayyy too many for me to choose.

5. Favorite movie?

I’m a sap so any romance or romantic comedy.

6. Favorite book?

The Memory Keeper’s Daughter by Kim Edwards

7. Biggest pet peeve?

Rude people, ugh! So annoying.

8. As a child, what did you think you wanted to be when you grew up?

I wanted to be a teacher when I was younger.

9. Beach or mountains?

Beach, definitely beach!

10. Which celebrity would you love to have over for dinner and why?

Justin Timberlake, so he could serenade me with his beautiful voice. : )

11. If you could donate $1,000,000 to the charity of your choice what would it be?

St. Jude’s Children’s Hospital.

12. What is your proudest accomplishment?

Marrying my best friend and having our 3 kids (Henry age 6, Jillian age 4, Bridget age 1).

13. What song would you say sums you up?

Whiskey Girl by Toby Keith.

14. What hobby makes you the happiest?

I love taking pictures of my kiddos!

15. If you had 3 wishes, what would you wish for?

1.) A cure for cancer 2.) That my kids could meet their Papa Dave who passed away before they were born 3.) To own a huge plot of land where all my family could build houses so we could live close together!

16. Dogs or cats?

Dogs.

17. What's your most hated chore?

I have two...grocery shopping and meal prep.

18. Do you have any phobias?

It's not really a phobia but I have a great dislike for bugs; any and all bugs.

19. If you could have a super power, what would it be?

Flying, so I could get places faster!

20. What is your favorite snack/treat?

Wine; any sweet wine.


Thank you so much, Kristine, for taking the time to answer our questions! We hope you had a very special birthday!

Meet our Administration/Special Projects Team

June 30th, 2021

There are some jobs in our office that just don't fall under the teams that we have already mentioned in our AAO Staff Appreciation blog series. Today we want to give a HUGE shout-out to those team members who work so diligently behind-the-scenes to ensure that our office runs smoothly!


Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Laura

Team member since 1999. Laura started her career with OSS working as a Clinic Tech and in 2012 she transitioned to our Scheduling Coordinator when she moved from Fort Wayne to the Chicago suburbs. Laura is the person who makes sure our offices are fully staffed each day, she gets the calls at 4 AM (Central time) when team members are sick and then has the job of figuring out who can cover and she handles vacation requests for all 35 team members. She also puts in our patient schedule templates for each patient day. This allows for our schedule to flow properly.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Marissa

Team member since 2002. Marissa has worked as a Clinic Tech since she joined our OSS team and she was our Clinic Team Leader from 2011-2020. At the start of this year, she transitioned from Clinic Team Leader to our Administrative Support Manager. Marissa helps with interviews for potential new employees, she communicates with a variety of schools for student intern/externships, she assembles work related studies and presentation on different procedures within our offices and she oversees IT issues with our patient software and cameras. She's continually staying up-to-date on advancements within the orthodontic field by watching webinars and then relaying the information to the teams within our office. Marissa said her favorite part of this job is the work related studies; she gets to see the outcome of all the different techniques we use in our office.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Rhonda

Team member since 2006. Rhonda has the important job of being our Office Manager. Each team in our office (Front Desk, Treatment Coordinator, Financial, Marketing, Lab, etc.) has a team leader. The team leader is responsible for communicating to their team and then they also communicate to Rhonda; so Rhonda has the responsibility of overseeing all areas/teams of the office (that makes her the work-mother of 34 ladies). Rhonda is also responsible for all of our HR, finance, computer/IT, and property management functions. She also works directly with Dr. Aron on setting goals for our team. Rhonda enjoys taking care of the OSS “business”, so that Dr. Aron can focus on taking care of our OSS patients.


We are so grateful that we have such amazing team members who are willing to take on the big responsibilities of the jobs listed above. Without the dedication of these three ladies, OSS would not be able operate to its full potential.

Celebrating Maria!

June 30th, 2021

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

If you've been part of the OSS family for awhile then you know we did a blog series in 2019 where we highlighted our team members on their OSS anniversaries. We are continuing on that tradition for all of our teammates when they celebrate their first OSS anniversary...and today, Maria is celebrating ONE YEAR with OSS!

Maria joined our clinic team in May 2020 after finishing a college rotation in our office. We knew Maria would be a great fit with her thirst for knowledge and her clinical skills. Maria graduated from IUFW with a certificate in Dental Assisting in 2020. She has continued on with her education and received a Bachelor of Science in Dental Technology-Dental Clinician degree in June 2021 from IUFW.

Talk about hard working! She would work all day in the office, attend classes in the evening until 9:00, have an hour drive back home to Warsaw and then have to be back to work at 7:30 the next morning. That doesn't even include sneaking in homework! (She’s even been seen proofreading papers on her laptop during lunch.) Maria also went on to become our office's certified Spanish translator.

Maria loves going to the gym. She said she doesn't do any cardio, but she just "lifts heavy! Ha!". She also took 4 years of piano and said she's "basically like Beethoven". [As you can tell she has a great sense of humor!] She enjoys doing make-up and spending time with her large family. She has 5 brothers and 2 sisters!! She's the second youngest in her family and the first to go to college. She currently lives with her brother in Warsaw and loves spending time with their sweet dog, Abby.

Maria said when she was growing up she did not like her teeth and was very insecure about her smile. After she got her braces off she felt like her life completely changed, so she quickly became interested in going into the dental field. She said she knows that braces can really impact and change a person’s life, so she loves her job and being able to inspire genuine smiles. Fun Fact: Maria is a shining example of a beautiful OSS smile. She was a patient at our office when she was in high school.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Maria is such a great addition to our team. She's inquisitive, dedicated and hard working. We are so grateful to have her as part of the OSS family! Biggest congrats, Maria, on celebrating your first anniversary with OSS! Here's to many, many more!

Meet Our Marketing Team

June 28th, 2021

Our Marketing Team came into existence in 2014 and is responsible for...you guessed it...MARKETING!  Our online presence, giveaways, patient parties, prizes, school presentations, community donations, showing our appreciation and love for our referring dentists, and etc. are all handled by our Marketing Team. Each member of the Marketing Team also has additional roles in our office.


Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Dawn

Dawn has been a member of our marketing team since its creation in 2014. Dawn has a fun & outgoing personality that makes her a great asset to this team! Dawn does school presentations where she discusses the importance of oral hygiene, she organizes our annual Patient Appreciation Ice Skating Party and also helps organize/run booths at school carnivals. Dawn also works as a Clinic Tech and a Treatment Coordinator at both of our locations.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Dee

Dee lived in Warsaw for a number of years, and is our Treatment Coordinator on Mondays in our Warsaw office, so she has a special place in her heart for the Warsaw community. Dee has a great sense of humor and so many fun ideas which makes her an important member of our Marketing Team!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Kelly

Kelly is our Social Media Coordinator for our offices. She handles the duties of posting to our social channels, oversees website updates, keeps our Google listings up-to-date and writes a majority of the blog posts...which means I am the one writing this post! HA! I absolutely LOVE my job, but in another life I think I would have loved to have been a graphic designer. Being the Social Media Coordinator gives me the opportunity to dabble in that field and allows me to be creative! I also work as a clinic tech; primarily in our Warsaw office, but you will see me from time to time at our Dupont Road location.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Kristy

Kristy is our master decorator! If we need a backdrop for photos, props made, a goodie bag fancied up, then she is our go-to gal! Kristy designs logos, handles the purchasing of our Phase I Deband gifts, and does so much more! Kristy enjoys being creative and coming up with new ideas-which makes her a great person to have on our Marketing Team! Kristy also extends her creative talents to our Lab Team!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Laurie

Laurie is our Marketing Team Leader. She keeps this crazy group of girls corralled! HA! Laurie helps maintain a budget for the Marketing Team, arranges social gatherings for referring dentists, helps organize office donations, makes logo design changes, and makes deliveries to referring dental offices. In addition to her Marketing Team Leader position, Laurie works as a Treatment Coordinator for our Dupont Road location.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Michelle

Michelle handles all of the purchases for the Marketing Team. Michelle is the person who makes sure that we have all the prizes for giveaways, purchases items for school presentations, items for school carnivals, and the list goes on! Michelle also has the responsibilities of working as a Clinic Tech for both of our locations, along with being our Purchasing Manager for the entire office!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Rhonda

Rhonda helps with our Marketing Team budget and as our Office Manager she gives us the green light to make things happen! She also has this great talent of finding AMAZING deals! We have to plan all of our activities for the office at least 3 months in advance...sometimes all the way up to a year in advance and Rhonda has a knack for keeping track of things that could get easily overlooked. She's always one step ahead which is crucial for marketing!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Ronda

Ronda lives in Ohio and we have a number of patients from that area that come to our Fort Wayne location. She helps keep us in the loop to all the happenings in that area so we can continue to stay connected to the community! Ronda also works as a clinic tech at both of our locations.


Our Marketing Team meets on a monthly basis to discuss upcoming events, holidays or anything that we want to celebrate! It's a fun group that allows us to extend our talents to the community that we love to serve!

Meet our Purchasing Team

June 24th, 2021

We are continuing on celebrating the individual teams that make up OSS! Our OSS Purchasing Team consists of TWO team members, Michelle and Talisha. They oversee and ensure that the practice has everything it needs to run at full production, and they make sure the office has ample inventory ready and available to distribute to both offices when requested by our team and doctors.


Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Michelle

Team member since 1996. Michelle is our Purchasing Manager, She handles placing orders via fax, online, email and/or by phone. Our purchasing department has a detailed inventory system where we can track and check current inventory on every item we have on hand and Michelle keeps that inventory/ordering list up-to-date. Michelle also does research on product availability with different orthodontic manufacturers.

Michelle has multiple roles in our office and is also a member of our Clinic Team and our Marketing Team. She said her favorite thing about working as part of the purchasing team is finding deals and making sure the practice has everything it needs to run at full production every day!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Talisha

Team member since 1991. Once our orders are shipped and delivered, Talisha unpacks each item, puts the items away in our supply offices, and then “checks-in” all items. Talisha is also in charge of filling the offices “wish lists.” When an item needs to be re-stocked/re-filled in any area of the office, a team member will add this item to their “wish list” and then Talisha fills/packs the list and sends these items to either our Dupont Road or Warsaw locations. Talisha works as a member of our Front Desk Team, is our Front Desk Team Leader and is a member of our Clinic Team.

Talisha said her favorite part of this job is the fact that she doesn't have to exercise in the evening on her supply days, because she spends her morning carrying the heavy boxes from upstairs where they are delivered to our supply room in the basement. HA!


The fact that two people handle the purchasing of ALL items for both of our locations is unreal and means both of these ladies are very organized. We are so grateful for the hard work you put in each week to keep our offices running smoothly!

Meet Our Lab Team

June 21st, 2021

Today we are celebrating our lab team!

Our office has an in-house lab located in the basement of our Dupont Road location. Having an in-house lab has MANY benefits! It allows Dr. Aron and Dr. Ketcham to speak directly to the person making our appliances; giving special instructions and working closely to ensure the quality needed to fabricate individualized appliances for each patient. It also allows us to have quick turn-around time for our appliance deliveries; sometimes even SAME DAY!

The lab techs start their mornings in the "wet lab". This is where they trim all of the models that were poured the day before and mount any models that need mounting (mounting models shows how the bite fits so they know how to create the appliances). The techs also continue to work in the wet lab throughout the day as impressions are taken in the clinic and brought down to the lab.

In the "appliance lab", the lab techs bend/solder wires for all the orthodontic appliances (expanders, retainers, etc.), put acrylic on appliances, and cut out all retainers to make them nice and comfy for our patients. The final step is to pumice the retainers with a super fine sand and water to make them smooth and shiny. The lab also makes splints for Dr. Ketcham's TMD patients who suffer from jaw joint disorders/discomfort.

Another responsibility of the lab is assembling our Magnetainers™. The Magnetainer™ is a fixed (glued-on) retainer that is flossable and an appliance that is patented by Dr. Aron and Dr. Gene Dellinger. The lab also 3D prints our Suresmile® models and then make the aligners from those models. Suresmile® is a similar product to Invisalign® and allows us to use clear aligners for our patients who are looking for something less visible than braces.

Another thing the lab does that you may not be aware of is they make obturators for babies born with a cleft palate. An obturator is an important appliance that covers the opening in the roof of the mouth; allowing the baby to be able to eat. Our lab also makes ortho appliances (space maintainers, etc.) for referring dentists.

Another important part of our Lab Team is our Sterilization Techs. We have a specific person for each office who handles sterilizing all of our instruments each patient day! That's a big job!!! There are 6-7 clinic techs continuously working on patients throughout the day and only 1 person to sterilize, put away instruments, run the needed tests for our sterilization equipment and pour models!

Now let's meet our Lab Team members!


Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Alaina

Team member since 2016. Alaina covers the sterilization area as needed at both of our locations. Alaina also works as a Clinic Tech at both of our locations.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Becky

Team member since 1990. Becky is our OSHA guru. She makes sure our offices stay up-to-date on all OSHA policies and procedures. She also works in our lab creating appliances for our patients. She said that she enjoys the variety of duties that working in the lab offers. There are always new techniques being developed by Dr. Aron or updates in technology in the lab field. Whether it's bending wires to help move a tooth or being creative with acrylic; she said she enjoys it all.

Joelle

Team member since 2017. Joelle heads up the sterilization area at our Warsaw location on Mondays. The other days of the week she works as an expanded duties dental assistant at a general dentist office.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Kristy

Team member since 2001. Kristy primarily works behind the scenes in our lab at our Dupont Road location. Her favorite part is the creative aspect of her job. She likes making fun designs with the retainers.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Lynn

Team member since 2008. Lynn has the important job of making sure all of our instruments get sterilized. She works primarily at our Dupont Road location on Tuesdays and Wednesdays. She said that she likes that she is busy all day. There is never a dull moment and there is always a challenge. She likes knowing that at the end of the day she has done her best to keep the patients safe and the techs equipped.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Sandi

Team member since 1995. Sandi heads up the sterilization area at our Warsaw office on Thursdays. Sandi also works as a Clinic Tech primarily at our Dupont Road location.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Whendy

Team member since 1991. Whendy started out her career with our office as a Clinic Tech, but she has since transitioned to our lab. She said she loves a good challenge, and loves being able to design special appliances that Dr. Aron designs to meet our patients' needs. Whendy is also our Lab Team Leader.


We are so grateful for our lab team members and the expertise they bring to our office. Their skills and work go above and beyond each and every day.

Meet Our Financial Team

June 17th, 2021

We are continuing on with our celebration of our team for the American Association of Orthodontists Staff Appreciation Day! Today we are highlighting the financial team within our office.

Our financial team duties are wide ranging and include: all insurance duties (verifications, filing claims, following-up on all claims, etc.), setting-up patient contracts, posting payments, paying bills, processing payroll for our team, working on the office budget, typing work orders for outside procedures, typing treatment resumes to be sent to patients and dentists, transcription of letters for Dr. Ketcham’s exams, creating Kid’s First reports, creating and updating forms and letters in the patient management system, answering the phone when the Front Desk team is swamped, keeping the coffee machine supplied, tracking doctor licensing and membership requirements, month-end statistics, server maintenance, computer troubleshooting, maintaining the postage meter, and even planting flowers and maintenance of the office vehicles!  For the last year, they’ve played an instrumental role in disinfecting the front desk and waiting room areas throughout the day to keep our patients and their families safe.

Phew! That was a lot!

Now let's meet some of the individual members of the Financial Team now that you have a little insight into their activities.


Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Paula

Team member since 2005. Paula handles many of the “secretarial” duties and works exclusively at our Dupont Road location. She contacts insurance companies to verify benefits for our patients and follows-up on outstanding claims. She also processes a majority of our outgoing correspondence. Paula said her favorite part of her job is sending out the post treatment letters to general dentists, because she get to see the before and after photos. She said it never ceases to amaze her how much of a change happens!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Robin

Team member since 2003. Robin is our accounts payable and payroll manager...a fancy way of saying she pays the bills and handles the paychecks for our team. She currently works one day a week at our Dupont Road location. Robin is also Dr. Aron's biggest supporter! They have been happily married for nearly 30 years.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Susan

Team member since 2018. Susan started her career with OSS as a member of the Front Desk Team and has since added the roles as our main TMD Treatment Coordinator and she also verifies insurance benefits and advocates for our TMD patients.  Susan is also the coordinator for the Kids First Craniofacial/Cleft Palate Clinic.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Tami

Team member since 1981. You've seen Tami's name and photo already this month, but she wears a lot of hats in our office! Tami works as a part of the Clinic Team, Front Desk Team, Treatment Coordinator Team and also the Financial Team. Tami's role on the financial team is an important one! She fills in for our financial coordinator when needed. The financial coordinator's job includes accounts receivable, posting patient payments, and helping set-up patient contracts. Tami also helps with paperwork for the Kids First Clinic.


Our Financial Team works diligently behind-the-scenes to help keep the office running! We appreciate all of the hard work they put in each and every day.

Meet Our Clinic Team

June 14th, 2021

Our Clinic Team, like all of our teams, handle a lot of duties throughout the day. Each clinic team member is responsible for: patient charting, putting braces on, bending/changing wires, patient/parent education, cementing appliances, fitting appliances, taking impressions, cementing/delivering appliances, taking 3D intra-oral scans, taking X-rays/photos and assisting Dr. Aron with any procedures.

Techniques and procedures are ever changing as technology advances, so the clinic meets monthly to communicate and stay up-to-date with all of these changes.

Now that you have more of an insight of what this team does on a daily basis, let's meet the individuals that make up our Clinic Team.


Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Alaina

Team member since 2016. Alaina works as a clinic tech at both of our locations. [FUN FACT: Alaina was an OSS patient as a child] She also keeps our clinic manual up-to-date. This is a big task, because as I mentioned there are always advances in techniques/technology. Alaina is another team member that is cross trained. You may see her from time to time working as our sterilization tech. She said her favorite part of being a clinic tech is seeing our patients and their teeth transform over the years. She loves the before and after pictures we give to patients when they get their braces off!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Annie

Team member since 2019. Annie works at both of our locations and also has the responsibility of transferring all of our 3D intra-oral scans from our scanners into the patients' charts. She said one of her favorite things about her job is seeing the beautiful transformation in the patients' smiles from start to finish. She said it's amazing to see how much of a difference it makes in their confidence as well.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Becca

Team member since 2015. Becca is another clinic tech that works at both of our locations, and she recently took on the role as our Clinic Team Leader. Becca also works as a member of our Front Desk Team, so depending on the day she may be greeting you at the Front Desk or working on your teeth in the clinic!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Dawn

Team member since 2007. Dawn works as a clinic tech primarily at our Dupont Road location. On the days that Dawn is not working in the clinic, she is working as one of our Treatment Coordinators. Dawn is also a member of the Marketing Team.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Kelly

Team member since 2004. Kelly works as a clinic tech primarily at our Warsaw location, but you will see her from time to time at our Dupont Road location. [FUN FACT: Kelly was an OSS patient as a child!] Kelly helps train our new clinic team members, is part of the Marketing Team and is our Social Media Coordinator (which means I am the one writing this post! HA!) My favorite part of working in the clinic is the relationships I get to build with the patients/parents and my teammates!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Lindsey

Team member since 2006. Lindsey started her career with OSS as a full-time clinic tech, but has transitioned to working primarily at the Front Desk. We still keep her clinic skills up-to-date by having her cover emergency appointments at our Dupont Road location. Lindsey says her favorite part of working in the clinic is seeing how the teeth transform at each wire change.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Maria

Team member since 2020. Maria works as a clinic tech at both of our locations. [FUN FACT: Maria was a patient at our Warsaw location when she was in high school!]. Maria is also our Certified Spanish Translator.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Marissa

Team member since 2002. Marissa works as a clinic tech primarily at our Warsaw location. She was our Clinic Team Leader for almost a decade and has recently transitioned into the role of our Administrative Support Manager. She said her favorite thing about working in the clinic is the relationships the team has with each other.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Michelle

Team member since 1996. Michelle works in the clinic both of our locations. She is also our Purchasing Manager and a member of our Marketing Team. She said she loves the friendly atmosphere of the clinic and helping create genuine smiles.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Ronda

Team member since 2019. Ronda works as a clinic tech at both of our locations. [FUN FACT: Ronda worked at OSS from 2000-2012 before rejoining our clinic team in 2019]. She is also a member of our Marketing Team.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Sandi

Team member since 1995. Sandi works as a clinic tech primarily at our Dupont Road location. You will see her in our Warsaw office on Thursdays heading up the sterilization area. Sandi also handles all the paperwork for patients that are moving in/out of the area, and she is responsible for tracking patients’ estimated completion dates. Sandi also fills in as a TMD Clinic Tech when needed.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Talisha

Team member since 1991. Talisha started her career with OSS as a full-time clinic tech, but over the years has transitioned to primarily working at the Front Desk. If you've noticed a pattern, we love to have team members cross trained in multiple areas of the office and T is no exception. We keep her clinic skills up-to-date by having her continue to work on emergency patients at our Dupont Road and Warsaw locations. Talisha is also our Front Desk Team Leader and Purchasing Assistant. She said her favorite part of working in the clinic in connecting with the patients. She loves to hear what their hobbies are or what sports they like to play.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Tami

Team member since 1981. Tami started her career at OSS as a full-time clinic tech. Working at OSS for 40 YEARS means she is cross trained in almost every department of the office! She works as a member of the Clinic Team, Front Desk Team, the Treatment Coordinator Team and the Financial Team.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Tina

Team member since 2000. All of the above Clinic Team members work in our ortho clinic, but Tina is extra special! She works exclusively with Dr. Ketcham at our Dupont Road location. Her job is to help our TMD patients who suffer from jaw joint disorders. She loves that she gets the opportunity to help patients who are in pain feel better.


Our Clinic Team is full of talent, knowledge and fun! We feel blessed to have such an amazing group of women inspire genuine smiles on a daily basis!

20 Questions with MaeKenzie

June 12th, 2021

Maekenzie is a new team member who joined us in May; just in time to celebrate her birthday. There’s no better opportunity to get to know her, than having her sit in the hot seat and answer 20 Questions!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team


1. What is your favorite childhood memory?

Taking a trip out to Kansas. We went and picked up on old vintage truck when I was 7 years old. It was a week-long trip and I packed enough clothes, but I didn’t pack enough shoes... like my parents told me. I only brought one pair of shoes with me and they were yellow rubber boots that I had to wear all week long! HA!

2. What is your dream vacation?

A week long vacation to Hawaii. I would love to do all the touristy stuff, plus a little laying on the beach.

3. If you could only eat one meal for the rest of your life, what would it be?

Hands down...breakfast! Eggs, bacon, pancakes, waffles, hash browns, biscuit and gravy. I love all breakfast food!!!

4. Favorite restaurant?

Bravas. My go-to order is a Slaw Dog (bacon wrapped hot dog, BBQ, mustard, creamy slaw, awesome rub) with Patatas Bravas (potatoes cut into cubes with a spicy sauce). YUM!  Is your mouth watering, yet? Mine is!!!

5. Favorite movie?

Harry Potter.

6. Favorite book?

I don’t really have one.

7. Biggest pet peeve?

People not being on time.

8. As a child, what did you think you wanted to be when you grew up?

A nurse.

9. Beach or mountains?

Mountains.

10. Which celebrity would you love to have over for dinner and why?

I don't have a celebrity that comes to mind!

11. If you could donate $1,000,000 to the charity of your choice what would it be?

AgrAbility. [Editor's note: According to their website, the vision of AgrAbility is to enhance quality of life for farmers, ranchers, and other agricultural workers with disabilities, so that they, their families, and their communities continue to succeed in rural America.]

12. What is your proudest accomplishment?

Definitely getting my Associate Degree in Applied Agriculture Science from Ivy Tech Community College.

13. What song would you say sums you up?

Morgan Wallen: Still Going Down.

14. What hobby makes you the happiest?

Kayaking.

15. If you had 3 wishes, what would you wish for?

I only have one wish! Having a big ranch out west with cattle and horses.

16. Dogs or cats?

Dogs. I have one sweet pup, Angus. He is 5 years old and I refer to him as my fur baby.

17. What's your most hated chore?

Laundry or dusting. Where does it all come from?!

18. Do you have any phobias?

No.

19. If you could have a super power, what would it be?

To be invisible.

20. What is your favorite snack/treat?

I love all kinds of ice cream but if it has chocolate and peanut butter then I’m all over it!


This was so fun, Maekenzie! We look forward to getting to know you better as the years go on!

Meet our Treatment Coordinator Team

June 10th, 2021

If you've had a consultation in our office then you've had the opportunity to meet with one of our Treatment Coordinators. Our Treatment Coordinators have a VERY important job...they are the "translators" for our doctors. They are skilled in knowing the lingo of the dental world and translate the detailed and individualized treatment plan that our doctors create to inspire a genuine smile.

They also have the job of inputting/scheduling the first few appointments to get the Ortho/TMD process started. They write-up the doctors' treatment plans in the patient's charts and send letters to the patients/parents and general dentists. They finalize financial agreements, confer with our Treatment Coordinator consultant, and follow-up with our patients/parents to answer any questions they may have.

Now let's meet our Treatment Coordinator Team!


Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Dawn

Team member since 2007. Dawn started her career with OSS as a Clinic Tech, and added the role as an Orthodontic Treatment Coordinator in 2017 at both of our locations. Dawn also works as a member of our Marketing Team.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Dee

Team member since 2005. Dee is another Orthodontic Treatment Coordinator that started her career at OSS as a Clinic Tech.  Dee also has the role as our Treatment Coordinator Team Leader and is a member of our Marketing Team. Dee says the favorite part of her job is getting to meet new people! She also loves seeing patient’s smiles transform and their confidence grow!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Laurie

Team member since 2014. Laurie works as an Orthodontic Treatment Coordinator primarily at our Dupont Road location, but you may see her from time to time at our Warsaw office. Laurie also has the role as our Marketing Team Leader.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Susan

Team member since 2018. Susan started her career at OSS as a member of our Front Desk Team, but has since added the role as our main TMD Treatment Coordinator. She works closely with Dr. Ketcham to deliver his treatment plans for patients who suffer from jaw joint pain/disorders. Susan is also a member of our Financial Team.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Tami

If you've been following along this week then you've seen Tami's name and photo already! Tami works as our Orthodontic Treatment Coordinator Assistant. Tami has the important job of entering Dr. Aron's treatment plans into each and every patient chart. Tami is also a member of our Front Desk Team, Clinic Team and Financial Team.


Communication is our number one principle in our office, and our Treatment Coordinator Team is exceptionally talented with communicating with our team, our patients/parents and the referring doctors. We appreciate all they do, and if you've had a chance to meet them then we know you do too!

Meet Our Front Desk Team

June 7th, 2021

June 2nd was the American Association of Orthodontics Staff Appreciation Day, but we want to take an entire month to celebrate our team! Today we are highlighting our Front Desk Team.

Our front desk team is the first voice that new patients get to hear on the phone and the first face that new patients get to meet. They must be great at multi-tasking, all day long.

The Front Desk Team is typically the first team to arrive and the last to leave at the end of the day. They make sure the doors are unlocked, all lights are on and just the opposite when leaving. Each morning they start out by checking the voicemail for any messages that were left afterhours. They are responsible for answering all incoming calls, checking email and text messages throughout the day. They also take over-the-phone and in-office payments.

The front desk makes sure new patient insurance information has been collected and given to the insurance department to verify benefits, send all letters and paperwork for upcoming consultations, call the general dentist to get recently taken x-rays and any other information the referring dentist believes would be beneficial to give to Dr. Aron for diagnosis and treatment planning. When our office refers out for procedures the front desk helps schedule those patients and coordinate their appointments.

The front desk checks-in patients, and they take temperatures of everyone who arrives in the office. The front desk also checks-out the patients when their appointments are over and schedules the next visit.

Now let's get to know the individual people that make up our Front Desk Team.


Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Anne Marie

Team member since 1988. Anne Marie primarily works at out Dupont Road location and loves having interaction with the patients and parents.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Becca

Team member since 2015. When Becca was hired she was simultaneously trained in the clinic and at the front desk, so you will see Becca working in both areas. Becca works front desk at both our Warsaw and Dupont Road locations.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Bev

Team member since 1997. Bev started her career with OSS as a clinic tech, but has since transitioned into a front desk role primarily at our Warsaw office. Her favorite thing about working at OSS is connecting with our patients and parents and having the opportunity to watch them transform with more confidence and an improved smile.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Kristine

Team member since 2019. Kristine worked at our office from 2013-2017 as a clinic tech. She took a couple years off to be a stay at home mom and then returned to our office in 2019 as part of the front desk on Fridays. Kristine also has the task of being our HIPAA aficionado; which happens to be her favorite part of her job! She says it has been interesting to see all of the policies and procedures that need to be in place for an office to be HIPAA compliant. She also loves working on Fridays with the Friday crew and helping catch up on projects, paperwork or recalls.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Lindsey

Team member since 2006. Lindsey started her career at OSS as a clinic tech, but has transitioned primarily to working at the front desk. She still keeps her clinic skills in tact by doing emergency appointments at our Dupont Road location. Her favorite task as a front desk team member is scheduling upcoming appointments.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Lisa

Team member since 1995. [FUN FACT: Lisa worked as a member of the front desk team from 1989-1991 and then returned in 1995.] Lisa works  as a member of the front desk team at both of our locations. Lisa also has the unofficial title of "social chairman", so it's easy to guess that her favorite part of her job is chatting and getting to know our patients and their families and having the pleasure of building genuine friendships with them

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

MaeKenzie

Team member since 2021. MaeKenzie just recently joined our team in May 2021. You will see her at both our Dupont Road and Warsaw locations. She said the favorite part of her job is greeting patients and the relationships she is building with our team.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Susan

Team member since 2018. Susan primarily works at our Dupont Road location. You will see Susan's face later on in the week; as she is also a member of our Treatment Coordinator Team.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Talisha

Team member since 1991. Talisha primarily works at our Dupont Road location, but if you've ever popped into the Warsaw office on a Wednesday then you likely have seen her there as well. Talisha said her favorite part about working at the front desk is seeing how excited the kiddos are to show her what color they picked when they first get their braces on. You'll see Talisha's photo at least 2 more times this month because she is one of our team members who wears many, many hats!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Tami

Team member since 1981, Yes, you read that correctly! Tami will be celebrating 40 YEARS with OSS this year! Tami works at both of our locations regularly so you've likely had the pleasure of meeting her. Tami does a little bit of everything in the office, so you're sure to see her face again in future posts this month!


One of the most important roles of our Front Desk Team is being warm and welcoming to each person who enters the building. They are sure to greet you with a smile and are happy to make you a cup of coffee or tea or grab you a bottle of water.

20 Questions with Alaina

March 17th, 2021

We thought it would be fun to start a new series on our blog highlighting our team members on their birthday. We're asking each team member to answer 20 questions to help you get to know them better.

First up is Alaina!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

1. Favorite childhood memory?

Playing with my cousins at my grandma's house every Sunday after dinner.

2. What's your dream vacation?

I would love to go to Ireland! My husband and I are both of Irish decent, and you may have noticed that my birthday is on St. Patrick's Day!

3. If you could only eat one meal for the rest of your life, what would it be?

Steak and potatoes.

4. Favorite restaurant?

Red Robin. I always get a burger and steak fries with campfire sauce. The campfire sauce is AMAZING.

5. Favorite movie?

How To Lose a Guy in 10 Days.

6. Favorite book?

The Nightingale by Kristin Hannah

7. Biggest pet peeve?

When people move my things out of place!

8. As a child, what did you think you wanted to be when you grew up?

A Nurse or Anesthesiologist.

9. Beach or mountains?

Mountains to ski! Since 2013, my husband and I try to go skiing for one weekend every year. Last year we went to Colorado for a week in February and it was amazing!

10. Which celebrity would you love to have over for dinner and why?

Matthew McConaughey so I can listen to him say “Alright, alright, alright” all evening. HAHA!

11. If you could donate $1,000,000 to the charity of your choice what would it be?

No Kid Hungry.

12. What is your proudest accomplishment?

Graduating college and working at a place I love.

13. What song would you say sums you up?

"Fully Known" by Tauren Wells

14. What hobby makes you the happiest?

Reading. I probably read 2 books a month from the library...mostly fiction, mystery and/or drama.

15. If you had 3 wishes, what would you wish for?

-Traveling would be free.
-Not being able to get sick.
-Not being able to get sunburnt!

16. Dogs or cats?

Cats! My husband and I have a very sweet/ornery cat, Stella. We love her!

17. What's your most hated chore?

Washing the dishes.

18. Do you have any phobias?

Nope.

19. If you could have a super power, what would it be?

To be invisible.

20. What is your favorite snack/treat?

Chocolate!


Thank you for sharing, Alaina! We hope you have a very happy birthday!

International Volunteer Day

December 2nd, 2020

December 5th is International Volunteer Day and we thought it would be fun to highlight different volunteer organizations that our team members contribute to in our community.


Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Rhonda and her husband volunteer with the Fort Wayne chapter of Sleep in Heavenly Peace. SHP utilizes groups of volunteers to build bunk beds and deliver them to children, who don’t currently have a bed, in the greater Fort Wayne area. On build days, you might be cutting, pre-drilling or sanding the pieces of wood, pre-assembling the head and footboards, or branding them with the SHP logo. Rhonda’s main responsibility is to vet the applicants and schedule the deliveries. During the deliveries they provide the children with complete beds including a mattress and bedding. They assemble the bunks and make the beds; it is so rewarding to see the happiness in their faces and to know that they won’t be sleeping on a couch or the floor that night.

International Volunteer Day - Orthodontic Specialty Services | Dr. Aron Dellinger

For more information on Sleep in Heavenly Peace click here.


Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Robin volunteers with CASA of Kosciusko County. CASA stands for Court Appointed Special Advocate (for children). The CASA is a trained citizen who is appointed by a judge to represent the best interest of a child in court. They provide the judge with a carefully researched background of the child to help the court make a sound decision about that child’s future.  Robin’s caring spirit makes her a perfect fit for being a CASA volunteer.

For more information visit CASA's website.


Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Marissa participates in Boomerang Backpack for Churubusco students K-12. Each month churches in her community send small snacks or meals home to students in need. It is packed once a week and the student takes the backpack home on Friday.  Marissa said, "It gives the volunteers good fellowship time together!". She's grateful that our office has chosen to participate by donating toothbrushes, toothpaste and floss for the last couple of years.

For more information on Boomerang Backpack click here.


One of the organizations Dr. Aron has worked with for nearly his entire career is a Cleft Palate and Craniofacial Team/Clinic called “Kids First”.

The Kids First Clinic meets at both Parkview and Lutheran hospitals in Fort Wayne on alternating first Fridays of each month (unfortunately the team has not been able to meet during COVID). The clinic/team is comprised of various health professionals who will spend time diagnosing and advising treatment options for cleft palate individuals, and other patients who have structural/developmental issues involving the head and face. The consultations and services provided directly in this clinic are fully donated by the doctors and other healthcare professionals on the team. [There is a minimal hospital processing charge that is necessary for the hospitals to comply with insurance and to cover cleaning and disposable items used by the clinic.] The hospitals donate the space for the clinic and also donate the time of their nursing staff and others who serve the team.

Because the patients have multiple health needs the team is diverse in training and background. We have pediatric dentists, orthodontists, oral surgeons, and dental assistants working the dental aspects of these cases. Plastic surgeons perform the facial reconstructions, lip and nose surgeries, and palatal repairs. Ear nose and throat physicians treat the hearing problems, nasal, sinus, and airway issues. Dieticians assist with feeding issues of new born cleft babies and assist with nutritional concerns as the patients grow and mature. Speech pathologists also help with feeding issues and provide speech and language skill therapies to help the patients compensate for their structural challenges. There are also social workers who help families find ways to obtain services and other resources that are needed for the patients to achieve successful outcomes.

On clinic days, all of the various specialties perform their individual assessments for each patient. Then the team meets as a whole to discuss immediate and long term needs for those patients. This timely sharing of information between specialists and the ability to discuss details with one another allows us to prioritize and sequence the order of events that will provide the best outcome for our patients.


International Volunteer Day - Orthodontic Specialty Services | Dr. Aron Dellinger

Various team members from our office volunteered with Mission of Mercy at their last event. Mission of Mercy (MoM) is a large scale dental clinic that provides dental care for people of all ages who otherwise wouldn't be able to afford it. The MoM clinics take place every 2 years and the most recent clinic took place in 2019 at the Allen County War Memorial Coliseum. Our team was able to use our unique talents/skills from completing restorations, helping create dental prosthetics and helping keep paperwork and patient flow organized.

For more information on Mission of Mercy click here.


Heather French Henry said, "Volunteering is at the very core of being a human. No one has made it through life without someone else's help.". We would love to hear about the organizations you volunteer with. Leave us a comment below or visit our Facebook page and leave a comment there.

Breast Cancer Awareness

October 28th, 2020

Inspiring genuine smiles is something we are passionate about, but did you know that finding a cure for breast cancer is another passion of ours? According to breastcancer.org: "about 1 in 8 U.S. women (about 12%) will develop invasive breast cancer over the course of her lifetime". Our team has been affected by breast cancer in many ways; Dr. Aron's mom passed away after a long battle with breast cancer in 2007. And we've had a few team members who have battled breast cancer as well, including one of our current treatment coordinators, Dee.

Today Dee wants to share her story with all of you:

"9 years ago I turned the BIG 4-0. My OBGYN, who I will ALWAYS be thankful for as he truly saved my life, suggested I get a baseline mammogram. Please note: I had a breast reduction 18 months prior to this and NOTHING was found in that breast tissue. I have NO family history of breast cancer, had NO current lumps or symptoms, but he said, “lets get one” so I complied…..

First, I received a phone call about a "suspicious area” and they needed a more detailed mammogram. Then a second phone call saying a biopsy was needed. Then the third phone call, the ever dreaded phone call, saying my OBGYN would like to meet with my husband and me to discuss the results of the biopsy. Basically I knew right then...I had breast cancer. We met with my OBGYN a few days later, and honestly I have no idea what the conversation was. All I kept hearing was “YOU. HAVE. BREAST. CANCER”. A very aggressive form of breast cancer. One that if left go, I likely wouldn’t be here today….

February 8, 2012 the journey began…

  • I had a bilateral mastectomy, tissue expanders placed and a port for chemo.

  • 8 rounds of chemotherapy followed by a year of an additional chemotherapy. I lost all my hair, my eyelashes and my eyebrows….basically I lost my self esteem.

  • Breast augmentation (ironic due to me already having a reduction. Needless to say I was not my plastic surgeon’s “typical” patient!).
  • Partial hysterectomy with NO hormone therapy since my cancer was Her2 /PR/ER+ (basically hormone fueled).

In the end though, I WON, and I NEVER let cancer define me…

So please, I urge you…GET YOUR MAMMOGRAM, do NOT put it off!!"


Thank you, Dee, for sharing your journey with us! You are such a warrior and we are so proud of how bravely you fought this battle!


For many years now, our office has been helping to find a cure for breast cancer by donating to breast cancer research.

• Each October, we offer a chance for our patients to help in the fight by choosing to do all pink ties on their braces. We donate $1 to breast cancer research for each patient who chooses to do so.

• We offered to donate $1 to breast cancer research for each "like" on this Facebook post!

Orthodontic Specialty Services - Dr. Aron Dellinger - Breast Cancer Awareness

Needless to say Dr. Aron had to wear a tutu! You can see the video HERE.

• Our team has participated in breast cancer walks for over fifteen years.

Orthodontic Specialty Services - Dr. Aron Dellinger - Breast Cancer Awareness

• Dr. Aron's wife, Robin, has participated in the Vera Bradley Classic Tennis Tournament.


It is our hope that a cure is found very soon for this disease, but until that moment comes, we will continue to support the researchers in finding a cure.

You're Never Too Old for Braces

August 19th, 2020

I was overjoyed to have straight teeth as a teen and to never need orthodontics. Then during my first year of college, my lower central teeth started to overlap slightly. I easily hid those crooked teeth behind my lip for 40 years and only my hygienist knew my secret.

Orthodontic Specialty Services - Dr. Aron Dellinger

About 2 years ago, I noticed that my lower teeth were starting to shift more. I commented about it within the office and someone told me that is was an “age” thing.  “Great!  Just one more reminder that I’m growing old. Even though I’ve worked with Dr. Aron for almost 14 years, I’d never seriously considered fixing my 2 lower teeth until it started to look like a traffic jam and they became extremely difficult to keep clean.

Orthodontic Specialty Services - Dr. Aron Dellinger Adult Orthodontics

I decided that “if” I was going to have braces, I was going to do it right. I had an old filling that my dental office had wanted to restore for some time, but the time was never right for me. So….it was time to take care of that tooth. I was able to get it restored prior to the COVID shutdown and then waited for my semi-annual cleaning appointment. At that appointment, the dentist looked at my lower central teeth and sarcastically asked if I knew a good orthodontist. Hmmm….

Orthodontic Specialty Services - Dr. Aron Dellinger Adult Orthodontics

I jumped in with both feet. Within 2 weeks of the cleaning, I had photos and x-rays, met with Dr. Aron for my treatment plan, and got upper and lower braces (I’ll go into more detail on that process in my next post). I have to admit that when I stood-up from the clinic chair and ran my tongue over my teeth, I questioned, “What have I done?”  Oh well, I’m not turning-back now.

Orthodontic Specialty Services - Dr. Aron Dellinger Adult Orthodontics

Here’s the best thing that’s happened in the first week of having braces: I don’t feel the need to snack anymore. If you snack, then you brush your teeth and I don’t need to brush my teeth several more times a day….5 times a day is enough for me. I’ve actually lost a few pounds from not snacking; if I can “kill 2 birds with 1 stone” (straight teeth and lose some weight) that will be even better.

If you’ve ever considered having braces, there’s no better time than now! Contact our office and we can have you on your journey to a “Genuine Smile” within the next few weeks.

Celebrating Kelly!

August 5th, 2020

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Last August, we started sharing OSS anniversaries and allowed you to learn more about most of our amazing team. We saved the most difficult for last: Kelly celebrated her 16th anniversary earlier this summer. Kelly’s celebration is the most “difficult” because she is our social media coordinator and the one who always writes these blog posts. She has a gift when it comes to social media, so there are big shoes to fill when writing a post about her.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Kelly started her career with OSS as a clinic tech and volunteered with the Kids First Cleft Palate team. She has a huge heart for our cleft patients and they love her in return. You will most often see her in the clinic at our Warsaw office, since it’s only a 45 minute drive from her home. Several years ago we asked Kelly to fill-in as our social media coordinator while a team member was on maternity leave and she has never looked back. Kelly is responsible for our all of our social media posts (Facebook, Instagram, etc.), maintaining our website (including 2 major overhauls), writing and/or editing blog posts, prompting Dr. Aron to write posts, and much, much more. She puts her creative talents to use as part of our marketing team and you will often hear, “Hey Kelly, can you make a sign for us?  By the way, we need it tomorrow!”

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Kelly is a wife, a mother to a 12 year-old miracle, a dog mom to 2 sibling rescues and a cat mom to 3. Her son was born at 26 weeks and weighed less than 2 pounds; if you were to see him today, you’d never have any clue. Her husband’s family owns a restaurant and you just might see Kelly working in the kitchen on Fridays. If you love fish, you need to ask for her recommendation.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Kelly’s true second career is scrapbooking….only it’s not a normal person’s scrapbooking. It’s creating YouTube videos and blog posts about her techniques (she has over 1500 followers on her YouTube channel), being selected to serve on multiple design teams, participating in scrapbooking blog hops, and creating the most beautiful pages you can imagine. I don’t know how she fits it into her day when she drives for 90 minutes, is at the office for 9 ½ hours, takes care of her husband, son and furry family members and loves on her nearby family.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Kelly is a “go to” team member; she takes morning huddle notes to communicate daily updates via email to the entire team. She is conscientious regarding how information is shared with our team and truly makes sure that our #1 team principle (communication) is always on point. She is compassionate from the top of her head to the tips of her toes and has an infectious laugh. We are blessed beyond measure to have her on our team. Thanks Kelly! Here’s to 16 more years….

Back to School Contest

July 30th, 2020

It's hard to believe that summer is almost over, but we've got your covered when it comes to purchasing your back to school supplies! We have a contest happening on our Facebook Page giving away this entire bundle.

Orthodontic Specialty Services - Dr. Aron Dellinger - Facebook Contest

All you have to do is head to our Facebook Page and guess the weight of all the items pictured above (+ $25 Kohl's Gift Card). The person closest to the correct weight wins the entire bundle.

Complete List of Items:

• 1 Adidas Bookbag
• 1 Box of 12 Colored Pencils
• 8 Glue Sticks
• 5 Dry Erase Markers
• 1 Box of 10 Crayola Markers
• 1 Pencil Box
• 1 Water Bottle
• 1 bottle of Elmer's Glue
• 1 Travel Kleenex
• 1 Eraser
• 1 Chapstick
• 1 Box of 24 Crayola Crayons
• 1 Pack of 100 Index Cards
• 1 Mask
• 1 Lanyard
• 2 Pencil Pouches
• 1 Composition Notebook
• 1 Spiral Notebook
• 1 Pack of 150 Loose Leaf Paper
• 1 Pencil Sharpener
• 103 #2 Pencils
• 5 Ink Pens
• 2 Travel Hand Sanitizers
• 1 Toothbrush + 1 Travel Toothpaste
• 4 Highlighters
• 12 Mechanical Pencils
• $25 Kohl's Gift Card (not photographed)

This contest is happening from July 31, 2020 (7:00 AM)- August 4, 2020 (11:59 PM). All of the details on how to enter and how to claim the prize is located on our Facebook Page.

Celebrating Anne Marie!

July 15th, 2020

Today we are celebrating Anne Marie's 32nd anniversary with OSS!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

We're thinking it too! Anne Marie can't possibly be old enough to have worked at OSS for 32 YEARS! Anne Marie started her career with OSS immediately after graduating from the IPFW Dental Assisting Program in 1988. Her first role at OSS was a TMD Clinic Tech working alongside Dr. Ketcham. She remained working as a clinic tech for 17 years and then transitioned to working at the front desk in 2005; which is where you will still find her today! She primarily works at our Dupont Road location, but you will see her from time to time at our Warsaw office.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Anne Marie was born, raised and still resides in Fort Wayne. She's the youngest of 7 kids and is close with all of her siblings to this day. She's been married to her high school sweetheart, Mike, for 31 years, is a mom to 4 awesome kids, and has 2 grand-dogs. Her favorite activities include reading from her Kindle, baking and she LOVES online shopping. She said her husband (who recently retired from being a UPS driver) rolls his eyes every time a package is delivered. This tells me that she may need an intervention! HA! Did you know that she recently had braces? She had her braces removed in 2019 after 14 months of treatment, so she now has a gorgeous OSS smile!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Anne Marie has the calmest, sweetest disposition; she is caring, genuine and just an all around great person. She is the influencer that everyone needs in their life; she always thinks the best of other individuals and gives them “the benefit of the doubt”, no matter what.  We are so blessed to have her as a part of our team. Biggest congrats, Anne Marie, on 32 YEARS with OSS. We appreciate you!

Celebrating Laurie!

July 8th, 2020

Today we are celebrating Laurie's 6th anniversary with OSS!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Laurie joined our team as our Marketing Coordinator in 2014. She has since transitioned into our Marketing Team Leader and one of our Treatment Coordinators. Those roles require her to juggle many balls in the air at once! As our Marketing Team Leader her main duties include: visiting general dentist offices, taking sponsorship and donations requests, ordering marketing supplies and organizing future marketing projects. As a Treatment Coordinator she is responsible for being Dr. Aron's translator! HA! She works closely with new patients and explains Dr. Aron’s treatment plan that will inspire a genuine OSS smile! That job is a big one because Dr. Aron meticulously and uniquely creates a treatment plan to meet each individual patient's needs.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Laurie was raised on a farm east of New Haven. [Fun fact: She started driving a truck and tractor at the age of ELEVEN! She questions what her dad was thinking! HA!] Laurie still takes care of the bookkeeping and she continues to drive a combine when she has free time.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Laurie is a wife and mom to three grown sons and she just welcomed her first grandbaby to the family.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

We can't forget her cute shih tzu, Molly. [She actually shares custody of Molly with a friend. The next time you see her be sure to ask her how that situation works!]

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Laurie is such a fun team member, has a contagious laugh, and we are all envious of her perfect hair! She's genuine, caring and down to earth. We know if you've met her then you love her too! Thank you, Laurie, for all you do and congrats on celebrating 6 YEARS with OSS!

Celebrating Annie!

July 1st, 2020

Annie recently celebrated her FIRST ANNIVERSARY with OSS!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Annie joined our team in 2019 immediately after graduating from the PFW Dental Assisting Program. We knew Annie was a hard worker and would fit well with our team after she visited our office during a student internship. We have many PFW assisting students complete a rotation in our office, but she clearly stood-out and got our attention.  Annie currently works full time as a member of our clinic team at both locations.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Annie was born, raised and still resides in Fort Wayne. She enjoys exercising, going to the lake and spending time with her boyfriend, Nick. She's very close with her family and loves spending time with her niece and nephews. (Gosh, look how cute they are!!).

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team  Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

We can't forget to tell you about her sweet Golden Doodle, Remi. Annie also works part time at a store in the Glenbrook Mall, so you may see her there from time to time.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Annie is sweet, fun and very compassionate. She has a HUGE heart and we love having her on our team! We appreciate you, Annie, and we look forward to celebrating many more anniversaries with you!

 

Celebrating Becca!

June 24th, 2020

Becca recently celebrated FIVE YEARS with OSS!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Becca joined our team in 2015 and works at both of our locations in the roles of a Clinic Tech and a Front Desk team member. Recently you may have seen her monitoring the parking lot to screen patients and obtain COVID forms. She also has the duties of organizing our CPR training and she calibrates our 3D CBCT x-ray machine and our intra-oral scanner. That calibration is important to ensure that both of those machines are working properly which makes the clinic move so much smoother!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Becca was raised in Columbia City and moved to Fort Wayne in 2012. She attended Ivy Tech for her prerequisites and then transferred to IPFW to attend the Dental Assisting Program. Becca had an internship with our office as a student and then joined our team immediately after graduation.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Becca is a wife and a mom to two young kiddos. She loves spending time outside and spending time with her large family. She recently purchased a Cricut and likes to craft when she has free time.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Now onto the fun facts:

• Becca is a TWIN!
• She has 6 sisters and a brother.
• She became a great-aunt at the age of 23!
• She could eat hot dogs every day! [I can hear her laughing as I type this, and if you know her then you are hearing her laugh too!]

Becca has a sweet smile that you won't forget! She's fun, caring and always willing to take on anything that is thrown her way. We are so grateful to have her on our team! BIGGEST CONGRATS, Becca, on celebrating 5 YEARS with OSS! We appreciate you!

Celebrating Ronda!

June 15th, 2020

Ronda is celebrating her 1st anniversary with OSS...well sort of! HA!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Ronda worked for OSS from 2000 to 2012 and she returned to our team in May 2019. Ronda has worked in the dental field her entire adult life. Her career has consisted of working as a hygienist assistant, an assistant for a general dentist and she's also worked at the front desk. Ronda has worked as a Clinic Tech during her entire career with OSS.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Ronda was born, raised and still resides in Ohio. She's the mom to four kids under the age of 17; including a set of twins. She loves spending time with her family, camping, attending her kids' sporting activities and just being outdoors in general. She collects lighthouses and has a large collection of Precious Moments figurines (including one signed from the Precious Moments designer, Sam Butcher).

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Ronda's laugh is contagious and she is a very hard worker. We are so blessed that she has returned to our team! Biggest congrats, Ronda, on celebrating another year with OSS!

Celebrating Marissa!

June 10th, 2020

Today we are celebrating Marissa's 18th anniversary with OSS!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Like many of our clinic team, Marissa visited our office during an internship as an IPFW Dental Assisting student. She started working at our office immediately after graduation in 2002. Marissa currently works as a Clinic Tech and also as our Clinic Team Leader. Clinic tech roles include: putting braces on teeth, bending and placing wires, taking impressions, fitting for appliances, taking x-rays, photos and intra-oral scans. Marissa's role as our Clinic Team Leader includes: helping Dr. Aron put together presentations for dental professionals and medical doctors. She puts together studies of the mechanics and materials we use in the office. She assists in interviewing new hires, handles clinic team performance reviews, coordinates job shadows and rotations for college student internships.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Marissa was raised in Churubusco and still resides in that area. She's married and a mom to two active kiddos. She enjoys spending time outdoors, time with family, and exercising. If it involves being outside then you can almost guarantee that she will be there!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Now onto some fun facts:

• Marissa did not have braces as child, but that changed in 2004. She now has a beautiful OSS smile and still continues to wear her retainers EVERY night!
• Marissa, her husband and two kids recently got dirt bikes. This is currently their favorite thing to do as family.
• She can run a bulldozer and once helped clear an entire field of trees.
• She can bait her own hook when fishing [but can she take the fish off the hook? HA!]
•She hates to fly [even on short trips], but took an extended visit to China several years ago.
• Marissa completed a triathlon in 2017 and finished 5th in her age group!  [You’ll often see her running during lunch hour – she’s addicted!]

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Marissa has the unique ability to be a leader and a friend simultaneously. She's a great listener, is sympathetic, gives advice when necessary and is one of those people that you know you can always turn to for anything. She's an amazing team member and we are SO grateful for all she does! Thank you, Marissa, for being you and for being such a huge blessing to the our team! Congrats on 18 YEARS with OSS!

Celebrating Amy!

June 3rd, 2020

Amy is celebrating 19 YEARS with OSS!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Amy started her career with OSS immediately after she graduated the IPFW Dental Assisting Program in 2001. Amy currently works as a Clinic Tech, but oversees many behind-the-scenes duties; including: training new clinic team members, keeping our office procedure/protocol manuals up-to-date, keeping our records room in order, and running OSHA water samples.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Amy was born, raised and still resides in Fort Wayne. She is a wife and a mom to two young children, Gavin (age 12) and Gracie (age 9).

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Amy is an avid crafter and actually owns a small side business, Gorgeous Gracie's Boutique, making and selling hair bows, headbands, etc. If you like to attend craft shows then you have probably seen her there! Amy also enjoys spending time on Hamilton Lake with her family and friends.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Amy is one of those people who just automatically puts you at ease! She's talented, creative and a great teammate! We are so blessed to have her as a member of the OSS family! Congrats, Amy, on celebrating 19 YEARS with OSS!

Celebrating Sandi!

May 6th, 2020

Sandi is celebrating 25 YEARS with OSS!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Sandi was born and raised in Fort Wayne, but moved to Ohio in 1995 when she got married. She attended Bishop Luers High School and IPFW, where she graduated with a Dental Assisting Certificate in 1984. Sandi worked in general dentistry for two years before making the move to orthodontics in 1986.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Sandi currently works as a Clinic Tech and also covers sterilization on Thursdays at our Warsaw location. She has a knack for paying attention to details, so she is responsible for tracking patients’ estimated completion dates and coordinating records for patients who are moving to or from our area.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

She's a wife, a mom to four grown kids and a grandma to TWELVE! She loves spending time with her family and attending car show events showing-off their Mustang GT and 1929 Model A Tudor.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Now some fun facts about Sandi:

• She graduated from the Dental Assisting Program with another team member, Whendy.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

• Her immediate family (her siblings & their children + her own children/grandchildren) equals 84 people!
• She likes to read Christian literature.
• She also helps with the youth in her church, and coordinated Vacation Bible School for a number of years.
• Her dream vacation destinations are Greece & Australia.
• She is currently learning Italian with her daughter-in-law.

Sandi is the type of person who would give the shirt off her back to anyone. She's a fun team member who regularly helps plan baby/wedding showers, birthday celebrations, etc. She is a vital member of our team and we are so grateful for all she does! Thank you, Sandi, and congrats on celebrating 25 YEARS with OSS!

Celebrating Laura!

April 22nd, 2020

Laura is celebrating 21 years with OSS!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Laura was raised in Angola, Indiana, and her parents and siblings still live in that area. She moved to Fort Wayne when she graduated from IPFW in 1997 with a certificate in Dental Assisting. Laura worked for a general dentist for 2 years before joining our team in 1999. Laura started her career with OSS as a Clinic Tech, but she transitioned into the role as our Scheduling Coordinator in June 2012 when she relocated to a Chicago suburb.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Laura works remotely from home and helps create the template that we use to schedule our patients. She also handles our team schedules. This means she is the one who gets text messages at 4 AM (the curse of Illinois time vs. Indiana time) when we are sick and has to rearrange schedules to be sure we are fully staffed to properly care for our patients. Can you imagine trying to coordinate schedules for 29 women???

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Laura is a wife to Tim (they will be celebrating 20 YEARS of marriage in May!) and they have two children. Her oldest is finishing her freshman year of college at the University of Alabama and her son is finishing his freshman year of high school. She's also a dog mom to a Malshi, Maggie.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Laura is such a fun team member! We don't get to see her in person as often as we'd like, but when we do she's constantly making us laugh! She's such an important part of our team and we appreciate her! Congrats, Laura, on 21 YEARS with OSS!

Celebrating Becky!

April 2nd, 2020

Becky is celebrating 30 YEARS with OSS!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

30 years! How awesome! Becky primarily works behind the scenes as a lab tech making your retainers, expanders, aligners, etc, etc, etc! She also has one of the most important jobs in the office; she is our OSHA guru. She watches webinars and reads documents that would put most people to sleep in order to make sure we are all following OSHA guidelines. Becky works primarily at our Dupont Road location, but you may see her from time to time at our Warsaw office working in the sterilization area.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Becky loves going out to dinner, playing cards or just hanging around a bonfire with her family and friends. She greatly enjoys spending time with her grandkids by attending their sporting events, watching movies or just talking about life with them. Her greatest joy is spending time with her husband, Rick. They enjoy boating, fishing and traveling all around the US. Her ultimate travel dream is to visit her brother and sister-n-law's home in The Netherlands.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Becky has a smile and a laugh that warms your heart. She's caring, generous and would do anything for her friends and teammates. She truly is a blessing to our team and we are so grateful for all that she does! Biggest congrats. Becky, on celebrating 30 YEARS with OSS!

Celebrating Michelle!

March 25th, 2020

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Michelle is celebrating 24 YEARS with OSS!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

If you've been part of the OSS family for any length of time then we are sure you recognize this beautiful (OSS) smile and this perfect hair (HA!). Michelle started her career with OSS as a Clinic Tech in 1996 after working for a pediatric dentist for a short time. In 2007, she added the role as our Purchasing Manager for both of our offices. This means she is responsible for making sure our offices have all of the supplies in inventory that are needed for day-to-day operations. Michelle is a master of shopping and finding deals, so this responsibility is perfect for her!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Michelle is a wife and mom to two high school aged children, Dylan (age 18) and Leah (age 15). Her oldest, Dylan, will be leaving the nest this fall to attend Indiana University - Bloomington. Both of her kids keep her busy with all of their sporting activities; she frequently travels to tournaments all across the state.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Michelle enjoys vacationing to anywhere that is warm and has a beach! She also enjoys reading, baking, shopping (did we already tell you that?) and going to bed as early as possible. Michelle's attention to detail and caring disposition makes her an amazing asset to our team. Thank you, Michelle, for your dedication to OSS! We love and appreciate you!

Celebrating Dee!

January 15th, 2020

Today we are celebrating Dee's 15th anniversary with OSS!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Dee is one of five team members that took a short sabbatical and then returned to our team. She originally started with OSS in February 1999 and worked as a clinic tech until April 2000 when she moved back to the Toledo area to be closer to family. We were so happy to have her rejoin our team when she relocated to the Warsaw area in 2005. Dee worked as a clinic tech for a number of years and now works exclusively as a Treatment Coordinator at both of our offices. She also fills the role as our Treatment Coordinator Team Leader.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Dee is a wife, a mom to two boys (Conner - age 17 & Reid - age 13) and a dog mom to her French Bulldog, Oliver. She thinks he's just about the cutest thing on earth and even has a doggie cam so she can watch his activity during the day! Her son, Reid, plays for a hockey team in Chicago and they travel all over North America for his hockey tourneys. It's a good thing she enjoys traveling!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

If you've met Dee then you know that she has a fun, outgoing personality (did you know that she was in the Miss Teen USA beauty pageant when she was a high school senior?!).

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

She's also kind, loving, tenderhearted and would do anything for her friends and family and is over a 7 year cancer survivor! We are so blessed to have Dee as a member of our team! Please help us in congratulating her on 15 YEARS with OSS!

Celebrating Tina!

December 18th, 2019

Tina is celebrating 19 YEARS with OSS!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

If you're an orthodontic patient at our office then you probably have not had the pleasure of meeting Tina. Tina works exclusively at our Dupont Road location and she is our main TMD Clinic Technician. She works closely with Dr. Ketcham to help our TMD patients who suffer from jaw joint disorders.

Tina runs many diagnostic tests for Dr. Ketcham to review, and she adjusts appliances that help alleviate jaw pain. Tina also helps packs supplies for our school presentations. (Our rough estimate is that Tina has packed almost 30,000 bags in the past 10 years.)

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team      Orthodontic Specialty Services - Dr. Aron Dellinger

Tina is a wife, has two adult daughters, and is a soon-to-be first time grandma! We can't forget to mention Tina's baby....her dog, Dottie! Dottie is a huge part of Tina's life and she loves her just like she's her child. Tina enjoys traveling and goes to Las Vegas numerous times a year with her husband for his work travels. She also enjoys reading and we can almost guarantee you would find her enjoying a good book during her lunch break!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

We are so blessed to have Tina as part of our team! She is patient, kind and one of those people who really gets what it means to be part of a team. There is no task too big or too small; she's always willing to help any way she can! Congrats on 19 YEARS with OSS, Tina! We appreciate you!

Celebrating Bev!

December 3rd, 2019

Today we are celebrating Bev's 22nd anniversary with OSS!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Bev has worked in orthodontics since 1978 and has worked in offices in Ohio and Virginia as well as Indiana. She started her career with OSS in 1997 as a Clinic Tech. Over the years she has transitioned to working at the front desk, but we still utilize her clinical skills for emergency appointments if they arise. Bev is also a member of our Marketing Team and anytime we need something drawn or hand lettered she is our go-to!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Bev is a mom to two grown children and has two of the cutest grandsons you'll ever see! Bev loves to travel with her husband in their RV. They started traveling the country in 2016 and have visited Illinois, Ohio, Michigan, Kentucky, Tennessee, North Carolina, South Carolina, North Dakota, South Dakota, Montana, New Mexico, Texas, Arkansas, Missouri, Wisconsin, Minnesota, Nebraska, and Oklahoma. (That’s almost half of the contiguous states in just 3 years) One of the favorite places she's visited was the Hot Air Balloon Festival in Albuquerque, New Mexico earlier this year.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

If you've ever been to our Warsaw office then you know Bev's smile! When you walk through the door she greets you by name; she takes a genuine interest in getting to know our patients and their families. Thank you, Bev, for your dedication and congrats on 22 YEARS with OSS!

Celebrating Kristy!

December 3rd, 2019

Kristy is celebrating 18 YEARS with OSS [she doesn’t look old enough to have been here 18 years does she?]!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Did you know our office has an in-house lab? It's located in the basement of our Dupont Road office and Kristy is one of our talented lab techs! She designs the most amazing, unique retainers and customizes appliances for our patients.

Orthodontic Specialty Services - Dr. Aron Dellinger - Retainers

Kristy is part of our Marketing Team, she decorates all of the cake boxes that we give out when you get your braces off and she also bakes A LOT of cookies each week for our patients! <<< You really love her now, don't you?! HA!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Kristy is a wife, a busy mom to two children and a dog mom to one. She enjoys playing sports and actually played for an extramural volleyball team until her son was a year old. I asked Kristy if there is anything special that she likes to do for fun. Her answer was, "Weellll...we have small kids. So, our lives pretty much just revolve around that." HA! If you're a parent then you can completely relate to that response!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

As you can tell, Kristy has a great sense of humor and is one of the kindest people you will ever meet. She always greets you with a smile and we absolutely LOVE having her as part of our team. Congrats on 18 YEARS with OSS, Kristy! We appreciate you!

Celebrating Joelle!

November 20th, 2019

Joelle has been with OSS for 2 YEARS!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

If you've worked in the dental field or have paid close attention at your dental office then you may have noticed that running the sterilization area is usually a team effort. We are so blessed at OSS to have team members designated to sterilization, and Joelle is one of those team members. Dr. Gene would always say that the person running sterilization is the most important person in the office, because without them we would have to close the office!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Joelle heads up the sterilization area at our Warsaw office on Mondays. This requires keeping all of the instruments sterilized to OSHA standards, pouring models, waxing bands for soldered appliances, maintaining our sterilization equipment, putting away all of the sterilized instruments and so much more! Joelle has worked in the dental field since 1996. Tuesday through Friday you can find her working as an Expanded Duties Dental Assistant with Dr. Jasmine Schlitt, DDS.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Joelle is a wife and a mom to two high school aged boys. They keep her very busy with their sporting activities! In her limited spare time, she enjoys reading and watching TV. Joelle is one of those people who you feel like you've known forever. She's a compassionate team member with a bright smile, and we are SO thankful to have her as part of our team! Biggest CONGRATS on celebrating 2 YEARS with OSS, Joelle!

Celebrating Talisha!

November 12th, 2019

Talisha is celebrating 28 YEARS with OSS!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Talisha started her career with OSS in 1991 as a clinic tech with Dr. Gene. She was trained by Whendy; who also recently celebrated an OSS anniversary! Talisha went to college for Secretarial Administration, and before starting in the dental field she worked for a book binding company in North Manchester as a Data Entry Clerk. She then transitioned to the world of dentistry in 1988 and worked for a general dentist. She loved orthodontics and she knew she wanted to work for an orthodontic specialist when she moved to the Fort Wayne area...that's when she joined our team. [Interesting fact about Talisha: after being on the team for so many years, she finally decided to have orthodontic treatment for herself.  She recently got her braces off, so be sure to ask to see her beautiful smile the next time you’re in the office.]

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Talisha still works in the clinic, but her primary job is at the front desk and she also serves as our Front Desk Team Leader. She works a majority of the time at our Dupont Road office, but you will see her smiling face on occasion at our Warsaw office. Another important job title Talisha holds is our Purchasing Assistant. She unpacks the crazy amount of boxes that arrive each day and then packs supplies from our "wish lists" to keep the offices stocked and running smoothly for day-to-day operations.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Talisha is a wife, a mom to two grown children and a dog mom to her Shih Tzu, Zoey. She enjoys exercising [You'd be impressed with how fast her short legs move! HA! Her walking pace is basically a fast jog!]. She also enjoys vacationing anywhere warm. She's one of our team members who has a heater on underneath the counter ALL. YEAR. LONG.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Talisha is kind and compassionate and instead of saying “you’re welcome”, she says “my pleasure”. You can be assured that she is speaking from her heart and it truly is her pleasure to assist our patients, parents and her teammates in any way she can. This is transparent in all aspects in her life, and we are so blessed to have her as part of our team! Congrats on celebrating 28 YEARS with OSS, T!

Veterans Day 2019

November 11th, 2019

Veterans Day holds a very special place in the heart of my family as my father and uncle both served and sacrificed for our country in WWII.

My father served in the European African Middle Eastern Theatre in early 1945. He was hit by shrapnel as he led a group into a battle and spent 5 months in a military hospital in England before being honorably discharged. He was awarded a bronze star and purple heart for his sacrifice.

 

This picture taken at my father’s funeral service is so precious to me. Daddy rarely talked about his time in the war and certainly would not have wanted this recognition, but he and the other men who have served deserve the honor that is bestowed gravesite.

Did you know that similar remembrance services take place at U.S. Service Cemeteries around the world? My Uncle Ansel (my mother’s brother) was killed in WWII and is buried at Epinal, France.

 

In the last few years, my sister has met a couple who oversee that soldier cemetery at Epinal and they keep us informed of those events. It is so heartwarming to know that all of the soldiers buried there are still remembered and recognized for the sacrifice they made.

Following is an excerpt from the report we received this past May:

“Extreme weather this 08/05/2019 but the ceremony that we(US MEMORY) organized at the American cemetery for the 75th anniversary of the two landings of 1944 (Normandy and Provence) was magnificent and took place in the presence of a large audience and civil and military personalities(Colonel Air Base Commander, several colonels from the 45th American Division who came as a delegation from Oklahoma, American Admiral from Washington, the French Mayors of Communes, etc…). All the pictures of boys in our possession were shown at the graves, A V of victory was presented on the central lawn made of artificial poppies planted by us and made by residents of retirement homes, nursing homes, schools, individuals, Felt and wire rod. The flags of all the American states were deployed by members of the US MEMORY, hymns and other musical pieces were played by a fanfare of a nearby regiment of tirailleurs, as well as by a group of Celtic-Pipers, school children sang in English, poems of soldiers were read and I had myself, after making the V layout, realized an exhibition in the chapel of the Mausoleum, on the Native American tribes represented among the graves of the cemetery.”

Throughout the year, Uncle Ansel’s cross is decorated; you can even see the picture that was posted so that visitors can put a face with the name.

  

It’s on my bucket list to visit Epinal and Uncle Ansel’s grave in person some day. I can’t imagine the emotions you would feel standing amidst all of these 5,200 men and women who sacrificed for our freedom.


 

Celebrating Whendy!

October 30th, 2019

Today we are celebrating Whendy's 28th anniversary with OSS!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Whendy graduated from the IPFW Dental Assisting program and immediately started her career with OSS in 1984...[Yes, you read that correctly! She started with OSS 35 YEARS ago]...working as a Clinic Tech with Dr. Gene. She worked with OSS until 1990 and then took a short sabbatical and rejoined our team in 1991.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

She continued to work as a clinic tech for a few more years, but at that time all clinical examination gloves were made of latex and she developed a latex allergy. Whendy was such a vital team member that she was transferred to the lab. [At that time lab techs did not wear gloves, masks or safety glasses. <<< In her own words, "I know, how gross!"]  Whendy is now our Lab Team Leader, and is crazy talented! We're certain she could weld expanders and bend wires with her eyes closed! She is very instrumental in helping Dr. Aron design and make custom appliances for many of our difficult cases.

Now let's share some fun facts about Whendy:

• Whendy spent many years as part of the pit crew when Dr. Aron raced go-karts in the 3 Rivers Festival.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

• Whendy started as a patient with Dr. Gene when she was only 5 years old with a partial cleft palate, and she didn’t complete her ortho transformation until she was 18 years old.
• She's one of four team members who have taken a sabbatical and then returned to working at our office.
•She shares her OSS anniversary AND her birthday with other teammates.
•She attended the Dental Assisting Program with our teammate, Sandi. [You'll get to see Sandi's graduation pic in May!]

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

•She's a dog mom to 3 LARGE dogs and a wife of 30 years to her husband, Dan!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

•Until recently, Whendy was an avid motorcyclist. Some days, she even rode her bike to work.

We love Whendy's sense of humor and her laugh! She's such an amazing teammate and we are so thankful and blessed to have her as part of our team!

Celebrating Rhonda!

October 3rd, 2019

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Rhonda is celebrating 13 YEARS with OSS!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Rhonda is our office manager and handles many behind the scenes duties (she is truly behind the scenes as her office is in the basement). Rhonda is a CPA and also has a degree in Computer Technology. She’s responsible for all of our HR, finance, computer/IT, and property management functions. She works directly with Dr. Aron on setting goals for our team and with our team leaders to implement goal strategies.  Rhonda is constantly juggling many tasks at one time and handles it with grace.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Rhonda is a wife, a mom to two grown children (who both have inconveniently relocated to Texas!), and a dog mom to two beagles. She also has the most adorable grandson you will ever see!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Rhonda is amazingly creative. She makes the most beautiful quilts and sends them all over the country to friends and family. She is always working on independent personal growth and regularly provides motivational input to the team by sharing ideas from a variety of sources. She lives out her faith at work and at home. Rhonda really walks the walk!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Rhonda has the unique ability to be not only a leader, but a friend to all of our team members. We are so blessed to have her on our team. Join us in congratulating Rhonda on celebrating 13 YEARS with OSS!

Celebrating Dawn!

October 2nd, 2019

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Dawn (one of our newer team members, LOL) is celebrating 12 YEARS with OSS!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Dawn has worked in the dental field for many years. She started her career at the age of 17 working in general dentistry. She transferred to the world of orthodontics in 2007 when she started at our office as a clinic tech, putting on braces, taking x-rays, fitting for appliances, taking impressions and so much more. If you ever hear singing or see dancing in the clinic, we can almost guarantee it's Dawn! She is also one of our Orthodontic Treatment Coordinators, working closely with Dr. Aron to help deliver his treatment plans to our patients. We know it already sounds like she does so much, but she is ALSO on our marketing team and is one of our team members who goes into schools to make hygiene presentations. Can you believe she only works part-time? We should say that she works part-time IN the office, because if you see her outside of the office, she will almost always have on OSS apparel and will quickly share with you the reasons why you need to come see Dr. Aron.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Dawn lives in Fort Wayne and is a wife and a mom to 3 kids. Her kids keep her busy with all of their activities: baseball, softball, volleyball, dance, football. Dawn is a HUGE football fan and is always rooting for her favorite team - the Colts. She's such a die-hard fan that she even has season tickets. Dawn is fun and bubbly (sometimes annoyingly so, HA!), and we love having her as part of our team! Join us in congratulating Dawn on celebrating 12 YEARS with OSS!

Multiple Phases. Why?

December 20th, 2018

One question that I'm asked and read online frequently is, “why do orthodontists recommend braces for children who are young enough that they will likely need braces again when they are older?”.

This is a great question!

There are several reasons why you would treat a younger patient: to avoid problems getting worse, reduce tooth wear, and reduce the risk of significant dental injury.

The most urgent early treatment problem is caused by an upper jaw that is too narrow (unilateral crossbite with functional shift) and the lower jaw slides off center when a patient bites down. This shifting actually warps the lower jaw growth, loads the jaw joints unevenly, creates muscle spasms, tooth wear, and potentially causes joint damage. We never want to wait and watch a bite problem that causes growth to become more and more asymmetrical.

Dr. Aron Dellinger - Posterior crossbite before Phase I treatment.

Dr. Aron Dellinger - Posterior crossbite resolved after Phase I treatment.

The second problem is spacing/crowding. If there is not enough room for teeth to develop and come in normally, you may eventually need to extract permanent teeth to provide a path for others to come in. More teeth are usually better than less, so if it is possible to create space by expanding and growing the jaw then you could save teeth from being extracted.

Dr. Aron Dellinger - Before Phase I Treatment

Dr. Aron Dellinger - After Phase I Treatment

Third is traumatic function. If the permanent teeth are hitting each other in a destructive manner, you want to move them so they don't fully destroy each other. This traumatic function can occur when only a few permanent teeth have come in, and it may be a long while before the rest of the permanent teeth arrive. During that time, it is possible to ruin the enamel and significantly reduce the life span of the involved teeth. Also, the front teeth come in first, so you're ruining the front teeth!

Dr. Aron Dellinger - Traumatic Function Before Phase I treatment.

Dr. Aron Dellinger - Traumatic Function after Phase I treatment.

There are several other reasons you would treat a young patient knowing that they will need another phase of treatment when the rest of the permanent teeth arrive, but most of them fit into those three categories (crossbite, spacing and traumatic function). The absolute best way to know if your child needs early treatment is to contact our office to schedule a complimentary consultation.

Team Meetings

September 19th, 2018

All-team meetings are a huge part of the culture at OSS. Every 6 months we take time to meet as a whole team. With two office locations and differing work schedules it is not uncommon for some team members to have no face to face interaction with several other team members. We value communication as our number one team principle, so it is important for everyone to communicate on a regular basis.

All-team meetings allow our collective talent and knowledge to come together. We share ideas and challenges which provides a broader perspective to problem solving and greater unity as changes are implemented. Sharing information across teams, as well as up and down the chain of command, is essential to making sure good ideas are implemented. This unrestricted communication is also important for identifying problems that need to be addressed.

Our culture functions much like a family. Caring/nurturing parents, responsible older siblings, and respect for one another set the stage for healthy family communication. Managers and team leaders are selected because they work well with their respective teams, and have the ability to identify and encourage the best in others around them. Teams are built based on the skill sets of the individual members. Special projects and specific duties are assigned to team members based on sub-skills and interests of individual team members.

Below is the agenda for one of our team meetings:


8:00                      All-team and small group photos at Parkview.

9:00                      Return to OSS for individual photos in the lobby.

10:00 – 11:00     Presentation.

11:00 – Noon     OSHA.

After OSHA teams will get details about: “Inspire a Genuine Smile Projects”.

Noon – 4:30      Groups discuss Genuine Smile Project ideas, lunch & offsite activity.

4:30                     Return to OSS.


Offsite activities are often intended to be a surprise and a reward for team members.  At the last all-team meeting we had a team lunch and then went for a trolley ride visiting some shops around town.

“Inspire a Genuine Smile” projects are designed to get our team members collaborating and serving others. This time we broke into several groups of 5 or 6 people, each group was given $50 cash and instructed to “Inspire a Genuine Smile”.

The groups all had unique ways of making that happen. One group bought three dozen cookies from a local bake shop and took them downtown with a sign that said “smile for a cookie”. They took pictures and made a short video of all sorts of people smiling for a cookie; homeless folks, police officers, business executives, and downtown shoppers all smiled for cookies!

Orthodontic Specialty Services - Dr. Aron Dellinger

One of the teams went to an animal shelter and brought in items they needed for the cats and dogs. They stayed and played with some kittens, and shared a smile with the volunteers at the shelter.

Orthodontic Specialty Services - Dr. Aron Dellinger

Another team took a box of delicious treats to a firehouse and shared it with the firefighters. One group went to a Mexican restaurant and asked the manager which waitress could use some help. They got her table, enjoyed afternoon snacks, and then gave her an envelope with the $50 tip inside. She cried, then smiled and hugged them!

Another group went to the Dollar Tree, purchased a whole grocery cart full of household items, and then delivered them to a facility that helps displaced families get back on their feet. The volunteers at the facility were amazing! They took a beautiful smiling group photo and shared stories with the team.

Orthodontic Specialty Services - Dr. Aron Dellinger

The last group went to Erin's House, a facility for grieving children, and purchased items from their wishlist. They delivered craft items, coloring books, stickers, markers and picture frames.

Orthodontic Specialty Services - Dr. Aron Dellinger

All of the teams returned to the office and shared pictures and stories of the smiles that were inspired by each group that day!

I say this often and it remains so true...I am so blessed to work with this amazing group of people!

Breast Cancer Awareness

October 4th, 2017

Breast Cancer Awareness is something that is near and dear to our hearts at OSS. For many years we, with the help of our patients, have been raising money during Breast Cancer Awareness Month and this year is no exception!

We will donate $1 to Breast Cancer Research for each patient that wears pink to their regularly scheduled appointment during the month of October. As an added bonus, we will award 5 extra points to each patient's Smile Rewards Card!

Last year $189 was raised and donated to Breast Cancer Research through a similar fundraiser, and we are hoping to beat that amount this year! Help spread the word by sharing this post!

Inspiring Genuine Smiles

May 10th, 2017

Welcome to the first edition of “Ortho-Doc see”. This blog is intended to be a hodgepodge of thoughts, beliefs, and experiences. I hope through reading these entries you can find greater joy in your life.

The tag line we use in our office is “Inspiring Genuine Smiles”. The deep impact of inspiring genuine smiles is…when it happens, your life is better. Better how, you may ask? The energy and joy you bring when you know your life is amazing projects to others that something good is happening. When good things happen, people smile. In a nutshell, make yourself a good thing happening, and you will inspire genuine smiles. Smiling people have better lives. Notably, the smile comes before the better life… not because the life is better already.

I recently read a book by EP Seligman PhD titled “Authentic Happiness”. In that book Dr. Seligman gives a great example of his son not wanting to go to bed, and how he put on a frown face and grumped around. Dr. Seligman explained that his son was immediately sent to bed, as it was obvious from his grumpy and sad demeanor that he needed to go to sleep. Dr. Seligman suggested to his son that if he should like to stay up later he should smile, and with good cheer ask “May I please stay up a little longer daddy?”. In a short his son figured out that all manner of behavior could be tolerated by his parents… if he did it with a smile.

The reality is people who smile often live longer, have better relationships, and really are happier than people who are sullen. It is good to be serious, and to work hard, but serious hard work doesn’t have to be done with cold harshness, it’s way better if you do it with a genuine smile.

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