Office Communication

Continuing to Keep Our Patients, Parents, and Our Team Safe

October 9th, 2020

In response to the COVID-19 pandemic and official guidelines, it became necessary for us to implement a number of more time-consuming protocols including additional health questionnaires, temperature screening, increased sanitation of the facilities, social distancing, and a limit to the number of people in the office, just to name a few. This necessitated that we evaluate our previous practice of inviting parents into the clinic for every orthodontic appointment. We thoroughly enjoy building relationships with the entire family and are happy to be at a point where we are able to loosen some of our restrictions. We will be adding additional seating in our waiting areas (the coffee and games will remain out of service) and implementing the following guidelines for when parents will be invited into the clinic. For the safety of you and our team and the efficiency of our clinic, we ask that you please respect these requests and recommendations on when and how your presence can provide the best quality outcome, the most efficient utilization of time, and for us to keep sanitation protocols in place.

Appointment Type “A”

20 to 30 minute appointments

No parent will need to join the patient in the clinic; a clinic tech will come to the parking lot or reception area or call you to communicate pertinent information at the end of the appointment. For our adult patients, we ask that you leave other family members at home or under supervision in the reception area or parking lot.

Appointment Type “B”

30 to 80 minute appointments

Depending upon the type of appointment, for parents, you will be invited to join your child in the clinic at either the start or at the end of the appointment to receive instructions and details of upcoming appointments. For the bulk of the appointment, you can remain in your car or the reception area to relax.

With only the patient in the clinic during types A and B, it will accelerate the clinical process and doctor and technician efficiency. It will help us to maintain an on-time schedule and shorten appointment times. As a parent, it will shorten your time in the office and in some cases; you will be able to run other errands while your child is in the office.

Appointment Type “C”

Procedures involving local anesthetic (i.e. extractions of primary teeth, lasers, temporary anchorage device placements, etc.)

For parents, your presence chairside during these appointments should be dictated by individual patient needs, considering all levels of anxiety, patient age and maturity. We have found that some highly anxious patients do best in the absence of parents. We have also noticed that some feel grounded and secure when a parent is present. We will guide you on what we feel is best.

Many type C appointments dovetail with a type A or B appointment. Instructions will be given at the completion of the C portion. It is encouraged that after instructions are given, the parent return to the car or to the reception area to wait for the completion of the type A or B portion of the appointment.

Based on the recommended protocol for our practice, it is best for the entire family, other patients and our team that the number of persons in the clinic is minimized. If at all possible, siblings and children of adult patients should not be present during any part of an appointment.

The front desk and/or clinic techs will inform you of the appointment type and your recommended involvement at each visit. We will never deny you the right and obligation as a parent to be present during any portion of the orthodontic process. However, we do ask again that you respect our recommendations on when and how your presence can provide the best quality outcome, the most efficient utilization of time, and the safety precautions to keep everyone healthy. These measures are tailored to current circumstances and could be modified as health risk and state regulations continue to change.

Thank You, Dr. Aron Dellinger and the OSS Team

COVID-19 Office Update

April 26th, 2020

Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.

We are resuming most appointments on April 27th and you may see some changes at your next visit. We made these changes to help protect our patients and staff. For example:

• We will ask you to complete a COVID-19 Informed Consent and a COVID-19 health questionnaire prior to your appointment. [Links to these forms are posted below]

• We will ask that you text us when you arrive and wait in your vehicle.

• We ask that only the patient enter the building, if at all possible.

• We have hand sanitizer that we will ask you to use when you enter the office and we will take a screening temperature.

• You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.

• Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.

• We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the building at any one time.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, your family and every patient, safe in our practice. We will be contacting you to reschedule any postponed appointments.


• Click here for the Orthodontic COVID-19 Informed Consent. This form will only need to be completed once.

• Click here for the Orthodontic COVID-19 Health History Form. This form will need to be completed prior to EVERY appointment.

• Click here for the TMD COVID-19 Health History Form. This form will need to be completed prior to EVERY appointment.

These forms can also be found on our website under the Office Visits tab.

These forms can either be printed and turned into the front desk or can be printed, scanned and emailed to info(at)ossfw(dot)com.

Thank you for being our patient. We value your trust and loyalty and look forward to continuing your treatment.


COVID-19 Updates

April 1st, 2020

You can be assured that Dr. Aron and several of our team members are spending a large portion of their days staying up-to-date on the ever-changing COVID-19 news. Dr. Aron is communicating with members of the Indiana Dental Board on a regular basis, in addition to receiving daily updates from The American Dental Association and The American Association of Orthodontists. Webinars have become almost a daily occurrence so that we don’t miss any details about providing the best care for our patients and team members.

We have always placed a huge emphasis on meeting, if not exceeding, OSHA guidelines within the office. As a result of the current environment, we have already implemented changes to provide additional protection to our patients and team members. Some of these changes may need to continue indefinitely to ensure health and safety for everyone.

Orthodontic Specialty Services | Dr Aron Dellinger COVID-19 UPDATES

In addition, we are closely monitoring all of our active patient charts. Our office may be contacting you and ask you to send us photos to check rubber band progress, etc. Here are some quick and easy tips to take photos at home.

Orthodontic Specialty Services | Dr Aron Dellinger COVID-19 UPDATES

Thank you for your cooperation in recent weeks as we’ve implemented social distancing protocols. You have been amazing!

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