Our Team

20 Questions with Dr. Aron

September 3rd, 2021

It's Dr. Aron's birthday! We started a 20 questions blog series to celebrate teammates' birthdays and are so excited to share his answers today.


1. What is your favorite childhood memory?

My dad, Dr. Gene, and my mom, Rosalie, loved fine food and made fancy meals as a regular family event. We spent many evenings around the dinner table with my dad sharing words of wisdom and teaching valuable life lessons. It was a wonderful way to learn!

2. What is your dream vacation?

I love spontaneity, so my dream vacation would be freeform and adventurous. Sports and physical challenges would be intermixed with nature's beauty and great food. Something like snow skiing from village to village and always ending-up in the most fantastic kitchen at dinner time.

3. If you could only eat one meal for the rest of your life, what would it be?

One food only?! This is too hard! I love all things seafood, so...sushi?

4. Favorite restaurant?

Oh, this one goes back to when I was a kid...I have the fondest memories of Café Johnell. I miss that fine, old restaurant.

5. Favorite movie?

I love the epic long ones like Forrest Gump and Australia. Truth be told... probably Grand Prix with James Garner and Eva Marie Saint is my favorite.

6. Favorite book?

I prefer the non-fiction genre. Anything by Malcolm Gladwell, but my personal favorite is “Outliers”.

7. Biggest pet peeve?

Slow drivers in the left lane

8. As a child, what did you think you wanted to be when you grew up?

A professional racing driver.

9. Beach or mountains?

How about Lake Tahoe...that way you get both!

10. Which celebrity would you love to have over for dinner and why?

The late, great Sean Connery. His true life story sounds almost as interesting as the characters he played on screen.

11. If you could donate $1,000,000 to the charity of your choice what would it be?

My first choice is always our local church. This allows for work to be funded around the world and near home.

12. What is your proudest accomplishment?

Raising two children to be functional adults.

13. What song would you say sums you up?

"10,000 Reasons" by Matt Redman.

14. What hobby makes you the happiest?

I love being physically active. I also love sports that put you into a state of flow (wake surfing, racing cars, snow skiing, tennis). Those are some of my favorites and I can’t pick just one!

15. If you had 3 wishes, what would you wish for?

Love, Peace and Kindness- those are always needed.

16. Dogs or cats?

Yes! I love all kinds of animals. We currently have two cats, Al & Jazzy.

17. What's your most hated chore?

The one that needs to be done right now.

18. Do you have any phobias?

I’m not a fan of poisonous snakes. I wouldn’t say it's a phobia, but they are scary! [Editor's note: you need to check out Dr. Aron's "Travel to Spain" blog post. For someone who doesn't like snakes, he sure did get close to a BIG poisonous one!]

19. If you could have a super power, what would it be?

Being in two places at once or being able to teleport instantly. Something that would help me with my severe case of FOMO.

20. What is your favorite snack/treat?

I have a lot of weaknesses with snack food...I get that from my dad! Girl Scout Peanut Butter Sandwich Cookies don’t last long around me.


Thank you so much, Dr. Aron, for taking the time to answer these questions! We hope you have a very HAPPY BIRTHDAY!

20 Questions with Lisa

September 1st, 2021

Lisa is a member of our Front Desk Team and she recently celebrated a birthday! You know what that means...she's on the blog today answering 20 questions to celebrate!!


1. What was your favorite childhood memory?

The Christmas season. I loved everything about it; the decorating, spending time with family, food, presents, etc. I still love it now as much as I did as a child.

2. What is your dream vacation?

Mackinac Island. I've went every year for the past 20 years, and I actually lived there for 4 months during my husband's sabbatical.

3. If you could only eat one meal for the rest of your life, what would it be?

Roast, potatoes, carrots and gravy.

4. Favorite restaurant?

Casa; my favorite dish is the Alberto Risotto.

5. Favorite movie?

Really anything sappy.

6. Favorite book?

Gone with the Wind.

7. Biggest pet peeve?

Unkind people.

8. As a child, what did you think you wanted to be when you grew up?

A teacher. As a kid, I would "teach" the younger kids in the neighborhood...I even had a real grade book and planner. I would let "my students" smell my Lifesavers to get them to listen, but my mom always made me give them one.

9. Beach or mountains?

Both.

10. Which celebrity would you love to have over for dinner and why?

Shadrach, Meshach and Abednego. I would love to talk to them about what it felt like to be thrown into the fire and then see Jesus walking with them. What faith and what a story!

11. If you could donate $1,000,000 to the charity of your choice what would it be?

American Cancer Society.

12. What is your proudest accomplishment?

Our two kids, Katie and AJ. (Even though I can't take credit for them-God has done the work!) I love them so very much!

13. What song would you say sums you up?

I had a hard time coming up with a song, so I asked my teammates for help. Immediately, Maekenzie asked if there was a song about talking! Dr. Aron happened to be standing nearby and suggested "Talk, Talk" by Talk, Talk. I, admittedly, give myself the title of "social chairman" around the office, so I guess I shouldn't have been surprised that this was their suggestion.

14. What hobby makes you the happiest?

Reading.

15. If you had 3 wishes, what would you wish for?

1.) That my kids would grow-up slower. 2.) We would find a cure for cancer. 3.) 3 more wishes.

16. Dogs or cats?

Both. We have an 18 year old cat, Boo, and a dog, Nattie.

17. What's your most hated chore?

Laundry!

18. Do you have any phobias?

Spiders and snakes!

19. If you could have a super power, what would it be?

Time Travel. I would love to see what my family's lives were like and maybe help make a difference.

20. What is your favorite snack/treat?

Warm "fluff" tapioca pudding.


Thank you so much, Lisa, for answering our questions! We hope you had a very special birthday!

20 Questions with Dee

August 25th, 2021

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Dee is one of our Treatment Coordinators and today she is on the blog answering 20 Questions to celebrate her recent milestone birthday...the BIG 5-0!


1. What is your favorite childhood memory? 

I would go camping with my grandparents just about every weekend! They would get all dressed-up to go square dancing and it was so fun watching them!! “Allemande Left: ... Do Si Do ….Right and Left Grand: ... Promenade”

2. What is your dream vacation?

I have many! Bungalow over the ocean in Bora Bora/Figi... African Safari…Alaskan Cruise…Australia. Maybe I should just say “to tour around the world”!

3. If you could only eat one meal for the rest of your life, what would it be?

Pepperoni pizza!

4. Favorite restaurant?  

Salvatori’s and Casa.

5. Favorite movie?

Elf and Wedding Crashers (any movie with Will Ferrell or Vince Vaughn).

6. Favorite book?

The Nightingale by Kristin Hannah

7. Biggest pet peeve?

Gum smacking and driving slow in the fast lane…UGH...move over already!!

8. As a child, what did you think you wanted to be when you grew up?

A flight attendant.

9. Beach or mountains?

Can I answer tropical? I dislike sand; it reminds me of “glitter”...you’ll understand this as you read on!

10. Which celebrity would you love to have over for dinner and why?

George and Laura Bush plus their family. They just seem like a fun, down to earth family. I think we would have a fun time

11. If you could donate $1,000,000 to the charity of your choice what would it be? 

Riley Children’s Foundation.

12. What is your proudest accomplishment?

Ringing the bell to celebrate my last chemo treatment. I felt a sense of accomplishment that I was still standing. [Editor's note: you can read more about Dee's Breast Cancer journey here.]

13. What song would you say sums you up?

It’s My Life by Bon Jovi.

14. What hobby makes you the happiest?

Shopping. I also enjoy boating and spending time at our cottage on Lake Eerie.

15. If you had 3 wishes, what would you wish for?

1.) I’d wish that my family and friends would never get sick, have pain or problems. 2.) I’d wish that the world were safe for all (children, all people and animals). 3.) I’d wish for a private jet with our own captain that could fly my family back and forth to Chicago! Both of my sons will be moving to Chicago for college and hockey later this month! I can't believe I'm going to be an empty nester!

16. Dogs or cats?

Dogs! We have a French Bulldog and his name is Oliver. We LOVE him! (So, she won’t really have an empty nest.)

17. What's your most hated chore?

Cleaning toilets...I have boys. Enough said!

18. Do you have any phobias?

I have two: sparkalaphobia and ophidiophobia...glitter and snakes!!

19. If you could have a super power, what would it be? 

Being in two places at the same time

20. What is your favorite snack/treat? 

My favorite snack is popcorn, and my favorite treat is anything sugary! Ha!


Thanks, Dee, for answering all of our questions! We hope you had a wonderful birthday!

20 Questions with Becca

August 13th, 2021

Becca is a member of our Clinic Team and our Front Desk Team, and she recently celebrated her birthday! She's on the blog today answering 20 questions to celebrate!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team


1. What is your favorite childhood memory?

Camping during 4th of July weekends! Every year my dad’s side of the family would camp on my uncle's property. We would swim, ride 4-wheelers and play games all weekend.

2. What is your dream vacation?

Staying in one of those bungalows over the water in Bora Bora. It would be a dream come true!

3. If you could only eat one meal for the rest of your life, what would it be?

I LOVE food so this is hard! I’d have to say pizza...I honestly could eat it everyday! Or pasta! Give me all the carbs! LOL!

4. Favorite restaurant?

I don’t think I have a favorite, but I love going out for Mexican food. I do LOVE Los Cabos.

5. Favorite movie?

I’m a sucker for a chick-flick or a romantic comedy.

6. Favorite book?

With 2 kiddos it’s been a while since I’ve read a good book. I have a couple on my nightstand that I’ve been trying to get through, but I usually fall asleep. LOL!

7. Biggest pet peeve?

When people slurp and smack their lips when eating; especially when eating cereal.

8. As a child, what did you think you wanted to be when you grew up?

I wanted to be an anesthesiologist, but I loved the transition and confidence I felt after I went through orthodontic treatment in high school. I wanted to be part of that process for other people!

9. Beach or mountains?

Another hard one! I love to hike, but I could spend all day on the beach soaking up the sun. It's a toss-up for me!

10. Which celebrity would you love to have over for dinner and why?

I don’t think I would do this...I’d be way too nervous.

11. If you could donate $1,000,000 to the charity of your choice what would it be?

Any charity raising money for Cystic Fibrosis. I have a niece with CF and it's so hard seeing all the stuff she has to go through -especially the treatments. BUT she’s a tough one, and she doesn’t let it hold her back or stop her from doing anything!

12. What is your proudest accomplishment?

Marrying my best friend and having our 2 kids; Emmitt (age 3) and Thea (age 2).

13. What song would you say sums you up?

Hmmm...I have no idea! The only songs in my head are from Cocomelon. (My daughter, Thea, is obsessed!)

14. What hobby makes you the happiest?

Not sure it’s a hobby, but I LOVE hanging out with my kids. They always amaze me with things that they learn.

15. If you had 3 wishes, what would you wish for?

1.) A cure for Cystic Fibrosis. 2.) Being able to eat pizza and pasta all the time without gaining weight! 3.) Can I wish for more wishes??

16. Dogs or cats?

Dogs; although we do have 2 cats-Chloe and Cali.

17. What's your most hated chore?

Laundry! Where does it all come from?! My husband would tell me to stop buying so many clothes for our kids and then I wouldn’t have as much to wash.

18. Do you have any phobias?

Spiders!!! Even thinking about them freaks me out! It doesn’t matter if they are big or small.

19. If you could have a super power, what would it be?

If you asked my 3 year old son, he would say to get bit by a spider so that he could be Spider-man, but I think super-speed would be awesome! I could clean the house in minutes and have more time to play.

20. What is your favorite snack/treat?

Popcorn, but really it could be anything salty.


Thank you so much, Becca, for taking the time to answer these questions. It was so great getting to know more about you! We hope you had a very HAPPY BIRTHDAY!!

40 YEARS!

August 9th, 2021

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Our teammate, Tami, recently celebrated 40 YEARS with OSS! Yes, you read that correctly...40 YEARS! Tami wears many, many hats in our office and works in multiple areas, including: the Treatment Coordinator Team as our Treatment Coordinator Assistant, our Clinic, Front Desk and Financial Teams.

Tami started with OSS as a “temporary position” until she could get a real job. Her original training was in the check clinic. There would be 2 clinic techs who checked 4 patients at a time!  She has worked in 9 different buildings in 4 northeast Indiana towns over her 40 years.

We recently had a big celebration at the office to celebrate this major milestone!

Her family, including her mom, daughter-in-law and grandchildren joined us for lunch.


I thought it would be fun to ask our teammates to share things they love/appreciate about her and here is what they had to say:

• Tami has a work ethic that is based in the best possible attitude about the team and the roles she plays. She believes that “getting the job done properly and efficiently” is the key to everything that happens in the office. Tami despises wastefulness, whether it be time, materials or talent. She knows that when the job is being done properly and efficiently then the team wins. Tami also knows that because we spend so much of our time working, we should work hard to have fun on the job!

• Tami is a joy to be around and I love working with her! P.S. Her secret homemade popcorn is AMAZING!!!

• I just love working with Tami! She is a hard worker, fun to be around, and she holds me accountable all the time!!! She is my work mom! LOL!

• Tami is always so polite and willing to lend a helping hand or a listening ear!

• Tami is full of wisdom. I can recall many conversations when she told me how things were going to go down when I got to specific times/milestones in my life. We now jokingly laugh when she says, "I told you that was going to happen!". When I go to her and give her a scenario, she offers great wisdom and I almost always do what she suggests. It is so comforting to see how she’s taught in ways that she never knew she was teaching. She is a very sincere person as well. She truly cares about her teammates and goes out of her way to let others know they are loved.

• Tami knows how to do her job and knows how to do it well. I knew that from the moment I walked in the door and started as a clinic tech. From the very beginning of my career with OSS, she was someone that I felt comfortable approaching with questions about the job. She answered my questions with such understanding, empathy and never once did I feel silly asking her those questions.


As you can see, Tami is a mentor, a friend to her teammates and someone that has helped shape OSS into the place it is today. We hope you know how loved and appreciated you are, Tami! Thank you for your dedication to OSS and for the love you show your patients and teammates each day!

Meet our Administration/Special Projects Team

June 30th, 2021

There are some jobs in our office that just don't fall under the teams that we have already mentioned in our AAO Staff Appreciation blog series. Today we want to give a HUGE shout-out to those team members who work so diligently behind-the-scenes to ensure that our office runs smoothly!


Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Laura

Team member since 1999. Laura started her career with OSS working as a Clinic Tech and in 2012 she transitioned to our Scheduling Coordinator when she moved from Fort Wayne to the Chicago suburbs. Laura is the person who makes sure our offices are fully staffed each day, she gets the calls at 4 AM (Central time) when team members are sick and then has the job of figuring out who can cover and she handles vacation requests for all 35 team members. She also puts in our patient schedule templates for each patient day. This allows for our schedule to flow properly.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Marissa

Team member since 2002. Marissa has worked as a Clinic Tech since she joined our OSS team and she was our Clinic Team Leader from 2011-2020. At the start of this year, she transitioned from Clinic Team Leader to our Administrative Support Manager. Marissa helps with interviews for potential new employees, she communicates with a variety of schools for student intern/externships, she assembles work related studies and presentation on different procedures within our offices and she oversees IT issues with our patient software and cameras. She's continually staying up-to-date on advancements within the orthodontic field by watching webinars and then relaying the information to the teams within our office. Marissa said her favorite part of this job is the work related studies; she gets to see the outcome of all the different techniques we use in our office.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Rhonda

Team member since 2006. Rhonda has the important job of being our Office Manager. Each team in our office (Front Desk, Treatment Coordinator, Financial, Marketing, Lab, etc.) has a team leader. The team leader is responsible for communicating to their team and then they also communicate to Rhonda; so Rhonda has the responsibility of overseeing all areas/teams of the office (that makes her the work-mother of 34 ladies). Rhonda is also responsible for all of our HR, finance, computer/IT, and property management functions. She also works directly with Dr. Aron on setting goals for our team. Rhonda enjoys taking care of the OSS “business”, so that Dr. Aron can focus on taking care of our OSS patients.


We are so grateful that we have such amazing team members who are willing to take on the big responsibilities of the jobs listed above. Without the dedication of these three ladies, OSS would not be able operate to its full potential.

20 Questions with Ronda

June 29th, 2021

Ronda recently celebrated her birthday, so it's her turn to answer 20 Questions!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team


1. What is your favorite childhood memory?

Going to Bird Lake in Hillsdale, Michigan to see my grandparents.

2. What is your dream vacation?

Visiting Hawaii.

3. If you could only eat one meal for the rest of your life, what would it be?

Tacos, Tacos, Tacos!!

4. Favorite restaurant?

Any restaurant that serves authentic Mexican or Italian food.

5. Favorite movie?

Disney Pixar's Up.

6. Favorite book?

I'm not a reader so I don't think I have a favorite book.

7. Biggest pet peeve? 

Hmmm...I have a lot!! HA! Leaving the cabinet doors open when you are done is at the top of the list.

8. As a child, what did you think you wanted to be when you grew up? 

I wanted to work as a pediatric nurse and I was also interested in sports medicine.

9. Beach or mountains?

Mountains.

10. Which celebrity would you love to have over for dinner and why?

Kirk Cameron; I grew up watching him.

11. If you could donate $1,000,000 to the charity of your choice what would it be?

An organization that does research to find a cure for breast cancer.

12. What is your proudest accomplishment?

My 4 kids; Wade (age 18), Cole (age 13), Brett (age 12) and Elle (age12 ).

13. What song would you say sums you up? 

It’s a song by Miranda Lambert.

14. What hobby makes you the happiest?

Watching my kids play sports or participate in band concerts.

15. If you had 3 wishes, what would you wish for?

A cure for cancer times 3!!

16. Dogs or cats? 

Dogs.

17. What's your most hated chore? 

Laundry tied with figuring out what to make for supper.

18. Do you have any phobias? 

I hate snakes!

19. If you could have a super power, what would it be? 

Super mom for sure!!

20. What is your favorite snack/treat? 

Chocolate!! Is there any other snack??


Thank you, Ronda, for answering our questions!! We hope you had a very HAPPY BIRTHDAY!

Meet Our Marketing Team

June 28th, 2021

Our Marketing Team came into existence in 2014 and is responsible for...you guessed it...MARKETING!  Our online presence, giveaways, patient parties, prizes, school presentations, community donations, showing our appreciation and love for our referring dentists, and etc. are all handled by our Marketing Team. Each member of the Marketing Team also has additional roles in our office.


Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Dawn

Dawn has been a member of our marketing team since its creation in 2014. Dawn has a fun & outgoing personality that makes her a great asset to this team! Dawn does school presentations where she discusses the importance of oral hygiene, she organizes our annual Patient Appreciation Ice Skating Party and also helps organize/run booths at school carnivals. Dawn also works as a Clinic Tech and a Treatment Coordinator at both of our locations.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Dee

Dee lived in Warsaw for a number of years, and is our Treatment Coordinator on Mondays in our Warsaw office, so she has a special place in her heart for the Warsaw community. Dee has a great sense of humor and so many fun ideas which makes her an important member of our Marketing Team!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Kelly

Kelly is our Social Media Coordinator for our offices. She handles the duties of posting to our social channels, oversees website updates, keeps our Google listings up-to-date and writes a majority of the blog posts...which means I am the one writing this post! HA! I absolutely LOVE my job, but in another life I think I would have loved to have been a graphic designer. Being the Social Media Coordinator gives me the opportunity to dabble in that field and allows me to be creative! I also work as a clinic tech; primarily in our Warsaw office, but you will see me from time to time at our Dupont Road location.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Kristy

Kristy is our master decorator! If we need a backdrop for photos, props made, a goodie bag fancied up, then she is our go-to gal! Kristy designs logos, handles the purchasing of our Phase I Deband gifts, and does so much more! Kristy enjoys being creative and coming up with new ideas-which makes her a great person to have on our Marketing Team! Kristy also extends her creative talents to our Lab Team!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Laurie

Laurie is our Marketing Team Leader. She keeps this crazy group of girls corralled! HA! Laurie helps maintain a budget for the Marketing Team, arranges social gatherings for referring dentists, helps organize office donations, makes logo design changes, and makes deliveries to referring dental offices. In addition to her Marketing Team Leader position, Laurie works as a Treatment Coordinator for our Dupont Road location.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Michelle

Michelle handles all of the purchases for the Marketing Team. Michelle is the person who makes sure that we have all the prizes for giveaways, purchases items for school presentations, items for school carnivals, and the list goes on! Michelle also has the responsibilities of working as a Clinic Tech for both of our locations, along with being our Purchasing Manager for the entire office!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Rhonda

Rhonda helps with our Marketing Team budget and as our Office Manager she gives us the green light to make things happen! She also has this great talent of finding AMAZING deals! We have to plan all of our activities for the office at least 3 months in advance...sometimes all the way up to a year in advance and Rhonda has a knack for keeping track of things that could get easily overlooked. She's always one step ahead which is crucial for marketing!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Ronda

Ronda lives in Ohio and we have a number of patients from that area that come to our Fort Wayne location. She helps keep us in the loop to all the happenings in that area so we can continue to stay connected to the community! Ronda also works as a clinic tech at both of our locations.


Our Marketing Team meets on a monthly basis to discuss upcoming events, holidays or anything that we want to celebrate! It's a fun group that allows us to extend our talents to the community that we love to serve!

Meet our Purchasing Team

June 24th, 2021

We are continuing on celebrating the individual teams that make up OSS! Our OSS Purchasing Team consists of TWO team members, Michelle and Talisha. They oversee and ensure that the practice has everything it needs to run at full production, and they make sure the office has ample inventory ready and available to distribute to both offices when requested by our team and doctors.


Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Michelle

Team member since 1996. Michelle is our Purchasing Manager, She handles placing orders via fax, online, email and/or by phone. Our purchasing department has a detailed inventory system where we can track and check current inventory on every item we have on hand and Michelle keeps that inventory/ordering list up-to-date. Michelle also does research on product availability with different orthodontic manufacturers.

Michelle has multiple roles in our office and is also a member of our Clinic Team and our Marketing Team. She said her favorite thing about working as part of the purchasing team is finding deals and making sure the practice has everything it needs to run at full production every day!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Talisha

Team member since 1991. Once our orders are shipped and delivered, Talisha unpacks each item, puts the items away in our supply offices, and then “checks-in” all items. Talisha is also in charge of filling the offices “wish lists.” When an item needs to be re-stocked/re-filled in any area of the office, a team member will add this item to their “wish list” and then Talisha fills/packs the list and sends these items to either our Dupont Road or Warsaw locations. Talisha works as a member of our Front Desk Team, is our Front Desk Team Leader and is a member of our Clinic Team.

Talisha said her favorite part of this job is the fact that she doesn't have to exercise in the evening on her supply days, because she spends her morning carrying the heavy boxes from upstairs where they are delivered to our supply room in the basement. HA!


The fact that two people handle the purchasing of ALL items for both of our locations is unreal and means both of these ladies are very organized. We are so grateful for the hard work you put in each week to keep our offices running smoothly!

Meet Our Lab Team

June 21st, 2021

Today we are celebrating our lab team!

Our office has an in-house lab located in the basement of our Dupont Road location. Having an in-house lab has MANY benefits! It allows Dr. Aron and Dr. Ketcham to speak directly to the person making our appliances; giving special instructions and working closely to ensure the quality needed to fabricate individualized appliances for each patient. It also allows us to have quick turn-around time for our appliance deliveries; sometimes even SAME DAY!

The lab techs start their mornings in the "wet lab". This is where they trim all of the models that were poured the day before and mount any models that need mounting (mounting models shows how the bite fits so they know how to create the appliances). The techs also continue to work in the wet lab throughout the day as impressions are taken in the clinic and brought down to the lab.

In the "appliance lab", the lab techs bend/solder wires for all the orthodontic appliances (expanders, retainers, etc.), put acrylic on appliances, and cut out all retainers to make them nice and comfy for our patients. The final step is to pumice the retainers with a super fine sand and water to make them smooth and shiny. The lab also makes splints for Dr. Ketcham's TMD patients who suffer from jaw joint disorders/discomfort.

Another responsibility of the lab is assembling our Magnetainers™. The Magnetainer™ is a fixed (glued-on) retainer that is flossable and an appliance that is patented by Dr. Aron and Dr. Gene Dellinger. The lab also 3D prints our Suresmile® models and then make the aligners from those models. Suresmile® is a similar product to Invisalign® and allows us to use clear aligners for our patients who are looking for something less visible than braces.

Another thing the lab does that you may not be aware of is they make obturators for babies born with a cleft palate. An obturator is an important appliance that covers the opening in the roof of the mouth; allowing the baby to be able to eat. Our lab also makes ortho appliances (space maintainers, etc.) for referring dentists.

Another important part of our Lab Team is our Sterilization Techs. We have a specific person for each office who handles sterilizing all of our instruments each patient day! That's a big job!!! There are 6-7 clinic techs continuously working on patients throughout the day and only 1 person to sterilize, put away instruments, run the needed tests for our sterilization equipment and pour models!

Now let's meet our Lab Team members!


Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Alaina

Team member since 2016. Alaina covers the sterilization area as needed at both of our locations. Alaina also works as a Clinic Tech at both of our locations.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Becky

Team member since 1990. Becky is our OSHA guru. She makes sure our offices stay up-to-date on all OSHA policies and procedures. She also works in our lab creating appliances for our patients. She said that she enjoys the variety of duties that working in the lab offers. There are always new techniques being developed by Dr. Aron or updates in technology in the lab field. Whether it's bending wires to help move a tooth or being creative with acrylic; she said she enjoys it all.

Joelle

Team member since 2017. Joelle heads up the sterilization area at our Warsaw location on Mondays. The other days of the week she works as an expanded duties dental assistant at a general dentist office.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Kristy

Team member since 2001. Kristy primarily works behind the scenes in our lab at our Dupont Road location. Her favorite part is the creative aspect of her job. She likes making fun designs with the retainers.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Lynn

Team member since 2008. Lynn has the important job of making sure all of our instruments get sterilized. She works primarily at our Dupont Road location on Tuesdays and Wednesdays. She said that she likes that she is busy all day. There is never a dull moment and there is always a challenge. She likes knowing that at the end of the day she has done her best to keep the patients safe and the techs equipped.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Sandi

Team member since 1995. Sandi heads up the sterilization area at our Warsaw office on Thursdays. Sandi also works as a Clinic Tech primarily at our Dupont Road location.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Whendy

Team member since 1991. Whendy started out her career with our office as a Clinic Tech, but she has since transitioned to our lab. She said she loves a good challenge, and loves being able to design special appliances that Dr. Aron designs to meet our patients' needs. Whendy is also our Lab Team Leader.


We are so grateful for our lab team members and the expertise they bring to our office. Their skills and work go above and beyond each and every day.

Meet Our Financial Team

June 17th, 2021

We are continuing on with our celebration of our team for the American Association of Orthodontists Staff Appreciation Day! Today we are highlighting the financial team within our office.

Our financial team duties are wide ranging and include: all insurance duties (verifications, filing claims, following-up on all claims, etc.), setting-up patient contracts, posting payments, paying bills, processing payroll for our team, working on the office budget, typing work orders for outside procedures, typing treatment resumes to be sent to patients and dentists, transcription of letters for Dr. Ketcham’s exams, creating Kid’s First reports, creating and updating forms and letters in the patient management system, answering the phone when the Front Desk team is swamped, keeping the coffee machine supplied, tracking doctor licensing and membership requirements, month-end statistics, server maintenance, computer troubleshooting, maintaining the postage meter, and even planting flowers and maintenance of the office vehicles!  For the last year, they’ve played an instrumental role in disinfecting the front desk and waiting room areas throughout the day to keep our patients and their families safe.

Phew! That was a lot!

Now let's meet some of the individual members of the Financial Team now that you have a little insight into their activities.


Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Paula

Team member since 2005. Paula handles many of the “secretarial” duties and works exclusively at our Dupont Road location. She contacts insurance companies to verify benefits for our patients and follows-up on outstanding claims. She also processes a majority of our outgoing correspondence. Paula said her favorite part of her job is sending out the post treatment letters to general dentists, because she get to see the before and after photos. She said it never ceases to amaze her how much of a change happens!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Robin

Team member since 2003. Robin is our accounts payable and payroll manager...a fancy way of saying she pays the bills and handles the paychecks for our team. She currently works one day a week at our Dupont Road location. Robin is also Dr. Aron's biggest supporter! They have been happily married for nearly 30 years.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Susan

Team member since 2018. Susan started her career with OSS as a member of the Front Desk Team and has since added the roles as our main TMD Treatment Coordinator and she also verifies insurance benefits and advocates for our TMD patients.  Susan is also the coordinator for the Kids First Craniofacial/Cleft Palate Clinic.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Tami

Team member since 1981. You've seen Tami's name and photo already this month, but she wears a lot of hats in our office! Tami works as a part of the Clinic Team, Front Desk Team, Treatment Coordinator Team and also the Financial Team. Tami's role on the financial team is an important one! She fills in for our financial coordinator when needed. The financial coordinator's job includes accounts receivable, posting patient payments, and helping set-up patient contracts. Tami also helps with paperwork for the Kids First Clinic.


Our Financial Team works diligently behind-the-scenes to help keep the office running! We appreciate all of the hard work they put in each and every day.

Meet Our Clinic Team

June 14th, 2021

Our Clinic Team, like all of our teams, handle a lot of duties throughout the day. Each clinic team member is responsible for: patient charting, putting braces on, bending/changing wires, patient/parent education, cementing appliances, fitting appliances, taking impressions, cementing/delivering appliances, taking 3D intra-oral scans, taking X-rays/photos and assisting Dr. Aron with any procedures.

Techniques and procedures are ever changing as technology advances, so the clinic meets monthly to communicate and stay up-to-date with all of these changes.

Now that you have more of an insight of what this team does on a daily basis, let's meet the individuals that make up our Clinic Team.


Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Alaina

Team member since 2016. Alaina works as a clinic tech at both of our locations. [FUN FACT: Alaina was an OSS patient as a child] She also keeps our clinic manual up-to-date. This is a big task, because as I mentioned there are always advances in techniques/technology. Alaina is another team member that is cross trained. You may see her from time to time working as our sterilization tech. She said her favorite part of being a clinic tech is seeing our patients and their teeth transform over the years. She loves the before and after pictures we give to patients when they get their braces off!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Annie

Team member since 2019. Annie works at both of our locations and also has the responsibility of transferring all of our 3D intra-oral scans from our scanners into the patients' charts. She said one of her favorite things about her job is seeing the beautiful transformation in the patients' smiles from start to finish. She said it's amazing to see how much of a difference it makes in their confidence as well.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Becca

Team member since 2015. Becca is another clinic tech that works at both of our locations, and she recently took on the role as our Clinic Team Leader. Becca also works as a member of our Front Desk Team, so depending on the day she may be greeting you at the Front Desk or working on your teeth in the clinic!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Dawn

Team member since 2007. Dawn works as a clinic tech primarily at our Dupont Road location. On the days that Dawn is not working in the clinic, she is working as one of our Treatment Coordinators. Dawn is also a member of the Marketing Team.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Kelly

Team member since 2004. Kelly works as a clinic tech primarily at our Warsaw location, but you will see her from time to time at our Dupont Road location. [FUN FACT: Kelly was an OSS patient as a child!] Kelly helps train our new clinic team members, is part of the Marketing Team and is our Social Media Coordinator (which means I am the one writing this post! HA!) My favorite part of working in the clinic is the relationships I get to build with the patients/parents and my teammates!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Lindsey

Team member since 2006. Lindsey started her career with OSS as a full-time clinic tech, but has transitioned to working primarily at the Front Desk. We still keep her clinic skills up-to-date by having her cover emergency appointments at our Dupont Road location. Lindsey says her favorite part of working in the clinic is seeing how the teeth transform at each wire change.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Maria

Team member since 2020. Maria works as a clinic tech at both of our locations. [FUN FACT: Maria was a patient at our Warsaw location when she was in high school!]. Maria is also our Certified Spanish Translator.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Marissa

Team member since 2002. Marissa works as a clinic tech primarily at our Warsaw location. She was our Clinic Team Leader for almost a decade and has recently transitioned into the role of our Administrative Support Manager. She said her favorite thing about working in the clinic is the relationships the team has with each other.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Michelle

Team member since 1996. Michelle works in the clinic both of our locations. She is also our Purchasing Manager and a member of our Marketing Team. She said she loves the friendly atmosphere of the clinic and helping create genuine smiles.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Ronda

Team member since 2019. Ronda works as a clinic tech at both of our locations. [FUN FACT: Ronda worked at OSS from 2000-2012 before rejoining our clinic team in 2019]. She is also a member of our Marketing Team.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Sandi

Team member since 1995. Sandi works as a clinic tech primarily at our Dupont Road location. You will see her in our Warsaw office on Thursdays heading up the sterilization area. Sandi also handles all the paperwork for patients that are moving in/out of the area, and she is responsible for tracking patients’ estimated completion dates. Sandi also fills in as a TMD Clinic Tech when needed.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Talisha

Team member since 1991. Talisha started her career with OSS as a full-time clinic tech, but over the years has transitioned to primarily working at the Front Desk. If you've noticed a pattern, we love to have team members cross trained in multiple areas of the office and T is no exception. We keep her clinic skills up-to-date by having her continue to work on emergency patients at our Dupont Road and Warsaw locations. Talisha is also our Front Desk Team Leader and Purchasing Assistant. She said her favorite part of working in the clinic in connecting with the patients. She loves to hear what their hobbies are or what sports they like to play.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Tami

Team member since 1981. Tami started her career at OSS as a full-time clinic tech. Working at OSS for 40 YEARS means she is cross trained in almost every department of the office! She works as a member of the Clinic Team, Front Desk Team, the Treatment Coordinator Team and the Financial Team.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Tina

Team member since 2000. All of the above Clinic Team members work in our ortho clinic, but Tina is extra special! She works exclusively with Dr. Ketcham at our Dupont Road location. Her job is to help our TMD patients who suffer from jaw joint disorders. She loves that she gets the opportunity to help patients who are in pain feel better.


Our Clinic Team is full of talent, knowledge and fun! We feel blessed to have such an amazing group of women inspire genuine smiles on a daily basis!

Meet our Treatment Coordinator Team

June 10th, 2021

If you've had a consultation in our office then you've had the opportunity to meet with one of our Treatment Coordinators. Our Treatment Coordinators have a VERY important job...they are the "translators" for our doctors. They are skilled in knowing the lingo of the dental world and translate the detailed and individualized treatment plan that our doctors create to inspire a genuine smile.

They also have the job of inputting/scheduling the first few appointments to get the Ortho/TMD process started. They write-up the doctors' treatment plans in the patient's charts and send letters to the patients/parents and general dentists. They finalize financial agreements, confer with our Treatment Coordinator consultant, and follow-up with our patients/parents to answer any questions they may have.

Now let's meet our Treatment Coordinator Team!


Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Dawn

Team member since 2007. Dawn started her career with OSS as a Clinic Tech, and added the role as an Orthodontic Treatment Coordinator in 2017 at both of our locations. Dawn also works as a member of our Marketing Team.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Dee

Team member since 2005. Dee is another Orthodontic Treatment Coordinator that started her career at OSS as a Clinic Tech.  Dee also has the role as our Treatment Coordinator Team Leader and is a member of our Marketing Team. Dee says the favorite part of her job is getting to meet new people! She also loves seeing patient’s smiles transform and their confidence grow!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Laurie

Team member since 2014. Laurie works as an Orthodontic Treatment Coordinator primarily at our Dupont Road location, but you may see her from time to time at our Warsaw office. Laurie also has the role as our Marketing Team Leader.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Susan

Team member since 2018. Susan started her career at OSS as a member of our Front Desk Team, but has since added the role as our main TMD Treatment Coordinator. She works closely with Dr. Ketcham to deliver his treatment plans for patients who suffer from jaw joint pain/disorders. Susan is also a member of our Financial Team.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Tami

If you've been following along this week then you've seen Tami's name and photo already! Tami works as our Orthodontic Treatment Coordinator Assistant. Tami has the important job of entering Dr. Aron's treatment plans into each and every patient chart. Tami is also a member of our Front Desk Team, Clinic Team and Financial Team.


Communication is our number one principle in our office, and our Treatment Coordinator Team is exceptionally talented with communicating with our team, our patients/parents and the referring doctors. We appreciate all they do, and if you've had a chance to meet them then we know you do too!

Meet Our Front Desk Team

June 7th, 2021

June 2nd was the American Association of Orthodontics Staff Appreciation Day, but we want to take an entire month to celebrate our team! Today we are highlighting our Front Desk Team.

Our front desk team is the first voice that new patients get to hear on the phone and the first face that new patients get to meet. They must be great at multi-tasking, all day long.

The Front Desk Team is typically the first team to arrive and the last to leave at the end of the day. They make sure the doors are unlocked, all lights are on and just the opposite when leaving. Each morning they start out by checking the voicemail for any messages that were left afterhours. They are responsible for answering all incoming calls, checking email and text messages throughout the day. They also take over-the-phone and in-office payments.

The front desk makes sure new patient insurance information has been collected and given to the insurance department to verify benefits, send all letters and paperwork for upcoming consultations, call the general dentist to get recently taken x-rays and any other information the referring dentist believes would be beneficial to give to Dr. Aron for diagnosis and treatment planning. When our office refers out for procedures the front desk helps schedule those patients and coordinate their appointments.

The front desk checks-in patients, and they take temperatures of everyone who arrives in the office. The front desk also checks-out the patients when their appointments are over and schedules the next visit.

Now let's get to know the individual people that make up our Front Desk Team.


Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Anne Marie

Team member since 1988. Anne Marie primarily works at out Dupont Road location and loves having interaction with the patients and parents.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Becca

Team member since 2015. When Becca was hired she was simultaneously trained in the clinic and at the front desk, so you will see Becca working in both areas. Becca works front desk at both our Warsaw and Dupont Road locations.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Bev

Team member since 1997. Bev started her career with OSS as a clinic tech, but has since transitioned into a front desk role primarily at our Warsaw office. Her favorite thing about working at OSS is connecting with our patients and parents and having the opportunity to watch them transform with more confidence and an improved smile.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Kristine

Team member since 2019. Kristine worked at our office from 2013-2017 as a clinic tech. She took a couple years off to be a stay at home mom and then returned to our office in 2019 as part of the front desk on Fridays. Kristine also has the task of being our HIPAA aficionado; which happens to be her favorite part of her job! She says it has been interesting to see all of the policies and procedures that need to be in place for an office to be HIPAA compliant. She also loves working on Fridays with the Friday crew and helping catch up on projects, paperwork or recalls.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Lindsey

Team member since 2006. Lindsey started her career at OSS as a clinic tech, but has transitioned primarily to working at the front desk. She still keeps her clinic skills in tact by doing emergency appointments at our Dupont Road location. Her favorite task as a front desk team member is scheduling upcoming appointments.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Lisa

Team member since 1995. [FUN FACT: Lisa worked as a member of the front desk team from 1989-1991 and then returned in 1995.] Lisa works  as a member of the front desk team at both of our locations. Lisa also has the unofficial title of "social chairman", so it's easy to guess that her favorite part of her job is chatting and getting to know our patients and their families and having the pleasure of building genuine friendships with them

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

MaeKenzie

Team member since 2021. MaeKenzie just recently joined our team in May 2021. You will see her at both our Dupont Road and Warsaw locations. She said the favorite part of her job is greeting patients and the relationships she is building with our team.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Susan

Team member since 2018. Susan primarily works at our Dupont Road location. You will see Susan's face later on in the week; as she is also a member of our Treatment Coordinator Team.

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Talisha

Team member since 1991. Talisha primarily works at our Dupont Road location, but if you've ever popped into the Warsaw office on a Wednesday then you likely have seen her there as well. Talisha said her favorite part about working at the front desk is seeing how excited the kiddos are to show her what color they picked when they first get their braces on. You'll see Talisha's photo at least 2 more times this month because she is one of our team members who wears many, many hats!

Orthodontic Specialty Services - Dr. Aron Dellinger - Meet the Team

Tami

Team member since 1981, Yes, you read that correctly! Tami will be celebrating 40 YEARS with OSS this year! Tami works at both of our locations regularly so you've likely had the pleasure of meeting her. Tami does a little bit of everything in the office, so you're sure to see her face again in future posts this month!


One of the most important roles of our Front Desk Team is being warm and welcoming to each person who enters the building. They are sure to greet you with a smile and are happy to make you a cup of coffee or tea or grab you a bottle of water.

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